Amadeus IROPs Insight

Amadeus IROPs Insight provides real-time analytics and dashboards to operational and customer experience teams, helping your airline streamline its disruption operations.

Amadeus IROPs Insight provides real-time analytics and dashboards to operational and customer experience teams, helping your airline streamline its disruption operations.

Product

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Efficiently anticipate response to Irregular Operations

This solution provides visual capabilities to anticipate and manage potential, upcoming disruptions.

Simulation capabilities

Simulate disruption scenarios (e.g. number of passengers impacted, remaining number of seats, time window of expected airport closure).

Pro-active decision-making

Quickly assess critical routes with limited availability.

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Better monitor disrupted operations and recover customer journeys

When disruptions occur, immediately react to critical areas and protect your customers thanks to real-time information.

Real-time decision-making

Solve disruptions efficiently with real-time visibility and KPIs on both your flights and passengers. Monitor the evolution of disrupted passengers and make sure that no customers are left behind following a major event.

Data richness

Protect all passengers by closely monitoring their disruption status with detailed data granularity.

Self-service development option

When disruptions occur, save time and take decisions faster thanks to pre-defined reports, customized by end-user.

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Improve handling of future disruptions

Analyze previous disruption handling to assess performance and enhance future decision-making processes.

Post-disruption analysis

Perform a detailed review and record statistics of historical disruptions, recovery and performance. Follow-up on costs and KPIs in order to protect future revenues.

Improved customer experience

Enhance future customer protection strategies by analyzing previous disruptions. Put in place measures to adjust your airline’s policies based on the outcome of solutions implemented during historical disruptions, and engage with your customers to keep them informed at all times.

Product Highlights Amadeus IROPs Insight

Real-time dashboards to anticipate the impact of disruptions, monitor operations and enhance the customer journey at any time.

Anticipate and plan potential, upcoming disruptions thanks to simulation capabilities
Monitor operations and passenger protection status
Optimize recovery time and performance
Improve the handling of future disruptions with advanced analytical capabilities

Contact us to learn more about Amadeus products