Time to rein in your travel agency’s operational headaches. Discover how our robots can help you clear the queue clutter, straighten out PNRs and get your issuance activities running like a dream.
Our robotic applications automate travel agents’ tasks on queues, PNRs and issuance activities, allowing you and your front‑line staff to free up time, gain productivity and protect your revenue.
Cloud-based platform that’s simple to implement, update and maintain. Works with any Amadeus queue and PNR-based solution, independently of the sales channel.
Ease of administration of all robotic applications from one single portal. Automation happens based on your own sets of rules.
Smart technology that allows you to combine multiple robotic applications – working as true team players – to boost the cost optimization in your back-end.
In order to speed up their recovery post-pandemic, travel agencies must take steps now to position themselves for rapid growth - reevaluating their competitive landscape; entering new markets and offering new products; analyzing customer behavior; and identifying opportunities for greater automation and digital transformation.
Over the last several years, we’ve witnessed technology’s increasing role in society. Now the fundamental question is how persistent operational challenges can be solved in this new age. The mid and back-office is where most of your travel agency’s operational activities are housed, and while somewhat hidden from the end traveler, these activities can have a significant impact on your service experience and ultimately your agency’s bottom line.
The world is starting to move again. Travelers are counting on you to guide them at every step. Learn how robotic applications can speed up labor-intensiveback-end jobs and get your data house in order.
Amadeus Roboticsis a collection of off-the shelf and custom cloud-based applications. Our robotic applications automate travel agents’ tasks on queues, PNRs and issuance activities, allowing you and your front-line staff to free up time, gain more efficiencies and protect your bottom line.
Let your agents sell more and serve travelers better thanks to the automatization of repetitive, time-consuming and low-skilled operational tasks.
Streamline your business processes thanks to the standardization of your back-end systems workflows and higher data quality. Achieve optimum productivity.
Reduce costly human errors, including ADMs, thanks to the compliancy of your internal operations with your own rules and contracts, airlines' policies and market practices while increasing your revenues as travel agents focus on higher value selling and customer attention.
Key Features
Queues management can make or break your staff’s productivity. Automation is key to synchronizing the entire back-end operations of your travel agency, so you and your staff can focus your efforts on selling and servicing.
Amadeus Robotics equips your queues management with superior intelligence. Standardize the sorting and distribution of your PNRs among queues and categories. Reduce delays and errors. Harmonize your agency’s workflows with cost-effective technology that enables activities to be performed in parallel and in complete harmony.
Keeping up with PNR validation requirements can take a toll on your agency’s productivity. Liaising with market practices, airlines’ policies and corporate agreements to complete a booking places intense operational burden and pressure on staff. On top of which, occasional errors are inevitable, diverting agents’ attention from the front-line servicing experience to travelers.
Amadeus Robotics helps you avoid costly human errors and PNR rework activities. Change rules, add new contracts and market practices with a simple tweak to your robots’ configuration. Update your queues regularly and maintain a higher degree of quality without the hassle.
With unpredictable booking volumes and the accompanying modifications, ticketing and post-ticketing automation is a must-have to ensuring tickets are issued on time. Furthermore, enabling the Ticketing Service during non-working hours is essential to supporting the last-date-to-issue process.
Amadeus Robotics helps you speed up your ticketing and post-ticketing operations. Working non-stop for you, our robots ensure travelers showing up at the airport have a ticket to fly and receive timely notifications about their reservation evolution thanks to timely communications.
An overview of Amadeus Robotics.
Speed up your ticketing and post-ticketing operations.
Avoid costly human errors and PNR rework activities.
Equip your queues management with superior intelligence.
