Global Report 2025
A business, financial and sustainability overview.
The Global Report is divided into sections, each highlighting key areas of our company's progress and commitment
-
Corporate Messages
Amadeus plays a leading role in transforming travel, connecting travel providers with travelers and shaping the delivery of end‑to‑end journeys.
William Connelly Chairman of the Board, Amadeus
Guided by our purpose, we focused on delivering innovative solutions to our customers across the travel ecosystem and continued to invest responsibly in the technologies that are transforming travel.
Luis Maroto President & CEO
-
Chapter 02
Air Distribution
Air Distribution is Amadeus’ two-sided marketplace that connects travel providers (airlines, hotels, car rentals, railways, cruises, insurance, transfers, etc.) with travel sellers (retail and business agencies, OTAs, metasearch engines, tour operators, corporations). It enables indirect sales by making airline offers available through the Amadeus Travel Platform.
Travel agency air bookings* (figures in millions)
New Distribution Capability (NDC) enables airlines to distribute personalized, dynamic offers more efficiently across channels. In 2025, more than 50 airlines relied on Amadeus to manage and scale their NDC APIs globally.
+50 airlinesRelied on Amadeus to scale their NDC APIs in 2025
-
Chapter 03
Air IT Solutions
2,249MTotal passengers boarded in 2025
-
Chapter 04
Hospitality and Transversal Solutions
Sustainability continued to gain momentum in 2025 as hotels and destinations invested in solutions that support long‑term efficiency, guest trust, and responsible growth.
Amadeus key milestones
-
Launch of estimated CO₂ emissions for hotels within the Amadeus Travel Impact Suite
-
Integration of Accor’s accessibility data into distribution systems
-
New sustainability features in HotSOS to help reduce waste
Destinations are investing in digital tools such as AI-driven analytics and media to manage visitor flows and enhance the traveler experience. These investments respond to rising guest expectations and the industry’s imperative to improve profitability, reduce dependency on intermediaries, and future-proof against market volatility. With ForwardKeys now part of our Travel Intelligence offering, we enabled DMOs to address challenges like overtourism with more precision and foresight.
Amadeus offers a global payment platform designed specifically for the travel industry, supporting all major and alternative payment methods. Together, these solutions deliver seamless, compliant, multimarket payment experiences worldwide.
Features of Amadeus payment systems
Features of Amadeus payment systems
-
Secure Payment and Gateaway
and orchestration capabilities help airlines and agencies optimize performance and reduce costs.
-
Localized payment options across regions
Outpayce enhances reach with a marketplace of localized payment options across regions.
-
Browse, sort and filter capabilities
from hundreds of payment partners across the globe to understand which countries, currencies and services are available with each connection.
-
-
Chapter 05
Technology
Cloud based platforms enable scalability, interoperability, innovation, and faster deployment of new services across travel markets. With our engineers at the core, the Amadeus Open Platform powers next-generation solutions by connecting customers, partners, and suppliers through a flexible, cloud-native and AI ready ecosystem .
Our multi-cloud platform hosts hundreds of applications and billions of transactions daily
3BFlight searcheseveryday150KTransactionsper second at peak times99.95%Availabilityacross most services
-
Chapter 06
Innovation
Amadeus is driving innovation through partnerships, open platforms, and close collaboration with startups, customers, and leading technology partners.We work hand‑in‑hand with strategic partners such as Microsoft, Google, Tata Consultancy Services, Accenture, and IBM to accelerate progress across the travel ecosystem.
Through initiatives like Amadeus Lift and NexWave, we’re fostering an entrepreneurial environment that fuels new ideas, experimentation, and cutting‑edge travel innovation.
The travel industry in 2025 was shaped by:
The travel industry in 2025 was shaped by:
-
AI everywhere
from trip planning to operations and analytics.
-
Cloud modernization
enabling speed, resiliency, and innovation scale.
-
Data intelligence
driving smarter predictions and personalization
-
Digital identity & biometrics
enabling frictionless journeys.
-
Sustainability innovation
embedded across offerings and operations.
-
Ecosystem collaboration
with travel tech leaders and startups accelerating transformation.
-
-
Chapter 07
Our people
Skilled, diverse teams enable continuous innovation, resilience, and long-term value creation.
Total workforce by gender*
*Gender "Other" (2 employees) is not included in the graph.
Workforce by region
51.4%Europe30.7%Asia-Pacific10.1%North America5.7%Central and South America2%Middle East and Africa
-
Chapter 08
Driving Social Impact
What we’ve invested in the community
€5.1MTotal valueof community investment29,530Hoursdedicated by staffWhat we’ve achieved as an outcome
320+Totalnumber of activities81Amadeus sitesinvolved4,400+Stafftook part in activities230+Organizationssupported51Countriesinvolved
Amadeus volunteers clean their local beach in France
In 2025 we strengthened our support for travel and tourism entrepreneurs addressing social and environmental challenges.
Type of businesses
16Travel agencies3Accomodation services3Destination experiences2Booking platformsImpact areas
Travel4Impact participants and Amadeus contributors gather at Fitur.
In 2025, we launched the first global edition of Tech4Impact, matching our people’s engineering expertise and know-how with the needs of NGOs.
365Volunteers
took part6,970Volunteering hours achieved14Tech
skills24Amadeus
sites involved
Amadeus and Fundación Tomillo: Amadeus volunteer delivers training at a joint workshop for young entrepreneurs
Amadeus volunteers facilitate STEM tutorials for children in Philippines.
-
Chapter 09
Environmental Sustainability
We continued working towards our Science-based target initiative (SBTi) emission reduction goals, achieving in 2025:
*2022 and 2024 figures have been restated to make the necessary adjustments to include acquired companies and to make methodology improvements. Amadeus revalidated our carbon emissions reduction targets with the SBTi in 2025.
**We’ve used Certified Emission Reductions (CERs) from the UN’s Clean Development Mechanism (CDM).
Lucas Bobes, Amadeus Environmental Officer and Sally Davey, Travalyst Non-Executive Director Board Member.
The geothermal energy installation inaugurated in 2025 at our Nice offices is a milestone of our Project Helios, launched in 2023 with the objective of reducing our energy consumption and increasing the self-production of our renewable energy.
Amadeus' Project Helios in Nice
Expected outcomes of the geothermal energy installation include
61%Heating and coolingannual reduction in energy consumption30%Reduction of waterconsumption and water-intensive cooling towersGreenhouse gasemissions avoidance from reduced heating and coolingNatural gasconsumption
elimination -
Chapter 10
Corporate Governance
At Amadeus, governance standards are regularly reviewed and updated to reflect regulatory changes and best‑practice frameworks. A Board composed of eleven independent directors further strengthens oversight and reinforces organizational independence.
In the top row, from left to right: Mrs. Pilar García Ceballos-Zúñiga, Mrs. Amanda Mesler, Mrs. Jana Eggers, Mr. Stephan Gemkow, Mr. David Vegara Figueras and Mrs. Xiaoqun Clever-Steg. In the bottom row, from left to right: Mr. Leo Puri, Mr. Luis Maroto Camino, Mr. William Connelly, Mrs. Eriikka Söderström, Mr. Frits Dirk van Paasschen and Mr. Peter Kürpick.
-
Chapter 12
Amadeus Industry & Government Affairs
Key global trends governments are focusing on:
Key global trends governments are focusing:
-
Digital sovereignty and innovation
Investing in cloud and AI to build stronger, more competitive technology ecosystems.
-
Safer systems
Bystrengthening oversight of critical infrastructure and emerging technologies, policymakers are helping createsafer, more resilient digital, transport and tourism systems.
-
Broader cooperation and diversified partnerships
A more multipolar world is opening new opportunities for broader cooperation partnerships.
-
Advancing digitalization
Governmentsand regional institutions are placing greater emphasis onadvancing digitalization, sustainablemobilityand modern tourism frameworks, fostering innovation andlongtermgrowth.
-
