We listened and we're proud to introduce our new digital support experience - shaped around you to deliver what travel agencies value most from Amadeus support.
Bundle services to deliver personalized support. Empower customers with a rich, digital ecosystem offering seamless online experiences via Amadeus Service Hub, accessible anytime and from anywhere.
Get immediate help as you work in Amadeus Selling Platform Connect
Rich digital ecosystem available 24/7 on every device
Get help from an Amadeus Support Expert
Curious about how to get the most out of Amadeus Selling Platform Connect? Watch this video and explore the full range of support and learning resources designed to help you succeed.
Is your personal virtual assistant available 24/7 on Amadeus Selling Platform Connect. Trained to provide instant answers to simple how-to functional questions. For more complex questions, Amanda can direct you to the most relevant answer in Amadeus Service Hub.
Amadeus Service Hub content can now be accessed using the search bar at the top of your screen. Just type in your query and you’ll get instant access to articles, tips and tricks within Sell Connect without any disruption to your workflow.
Access all learning resources in one place and make the most out of Amadeus solutions. The platform offers an intuitive and dedicated online learning experience and allows you to register for scheduled virtual classroom training.
Accessible directly from Amadeus Service Hub, it is available 24/7 on any device, making it easy for you to learn whenever and wherever you want.
When you have an issue all you need to do is describe it in the search bar within the new flow located in Amadeus Service Hub. The most relevant support resources are displayed to you in real-time so you can quickly resolve the issue. If the issue isn’t resolved, you can choose from the full range of support options to contact us.
We now understand your issue immediately, empowering you to choose from our complete range of support options to find the right solution for you.
The new support experience is specifically designed to provide you with personalized support options. By completing the flow, you provide the context of your issue or problem up-front resulting in highly relevant search results.
But if you still need to contact us, we will also now be ready to support you more quickly and more comprehensively.
Amadeus' Chatbot Amanda answers one of the most frequently asked questions from customers: how do I reissue a ticket?
Amadeus' Chatbot Amanda answers two of the top ticketing questions from customers: how do I refund a ticket and display an e‑ticket?
Amadeus' Chatbot Amanda answers a frequently asked question: how do I display the seat map?
