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Amadeus Hey!

Amadeus Hey! is an all-in-one traveler engagement solution that enables you to deliver personalized and contextual services via any channel – before, during, and after the trip.

Contact sales

Overview

Deliver an engaging customer experience at every step of the journey.

In the competitive travel market, retention is key. Amadeus Hey! is a customer engagement solution that helps travel brands deliver timely, relevant services throughout the trip and provide an engaging customer experience that keeps travelers coming back.

Anticipate traveler needs

Amadeus Hey! analyzes traveler and itinerary data to understand context and anticipate customer needs.

Provide relevant services

Sendpersonalizedservices from integrated providers rightwhen travelers need them most.

Engage over any channel

Integrate into your existing channels and tools and engage travelers on your preferred touchpoints.

Reach every customer

Works with bookings from any source, enabling you to serve every traveler from start to finish.

Services

Access essential travel services in a single integration

No complex integrations or multiple contracts. Choose the services that fit your brand, and Amadeus Hey! handles the rest. Earn 100% commission on bookable services while differentiating your customer experience.

Flight notification
Online check-in
Entry requirements
Travel risk alerts

Tours & activities
Restaurants
Airport transfers
Airport lounge access

Orchestration

Deliver the right service at the right time - automatically

Keep travelers informed in real-time

Amadeus Hey! monitors trip events and notifies customers of changes like flight delays or gate changes as they happen.

Deliver perfectly timed offers

Offer targeted services based on each traveler's context and grow conversions and average revenue per traveler.

Scale to every customer

Automate personalized services for all your travelers and deliver a consistent customer experience without added workload.

Multichannel

Engage travelers on any channel

Deploy across all your digital touchpoints

Amadeus Hey!'s powerful API enables you to deliver relevant services through your existing platforms—web, apps, email, or chat.

Fast-track your mobile strategy

Save time and resources with an out-of-the-box mobile app customized with your brand.

Learn more about our app

"I see Amadeus Hey! for far more than Travelstart. I see its application across the TravelLab Group as a tool to drive customer loyalty and app uptake.”

Andy Hedley

Managing director, TravelLab Group

11.5%

attachment rate

offering Amadeus Hey! trip alerts as an ancillary service.

Read the case study

Engagement at scale

Build loyalty and lifetime value with personalized interactions

Engage, delight, and retain customers at scale. Amadeus Hey! helps you differentiate your post-booking experience and turn travelers into repeat customers.

2M+

Trips per year

Analyzed and served by our smart orchestration engine.

20M+

Notifications per year

Delivered with the right message and in the right context.

Next steps

Ready to turn one‑time bookers into loyal customers?

Our team is here to support you every step of the way. Let's talk about how Amadeus Hey! can help you transform every customer interaction into an opportunity for growth.