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ONE Order in Airlines
About ONE Order
ONE Order is an IATA (International Air Transport Association) standard that replaces separate booking and ticketing records, such as PNRs (Passenger Name Records), e-tickets, and EMDs (Electronic Miscellaneous Documents), with a single integrated customer order. ONE Order is designed to simplify airline reservation, fulfillment, delivery, and accounting processes, resulting in a more seamless and streamlined experience.
Impact of ONE Order for the travel industry
ONE Order can impact the travel industry by creating a single, integrated customer record for airline products and services that replaces multiple booking and ticketing documents, helping simplify fulfillment, delivery, and accounting across the entire travel journey. For airlines and their partners, this means lower costs, less reconciliation work, and more standardized processes, while travel sellers can offer smoother customer experiences with better end-to-end distruption management. It also makes travel easier for travelers by reducing the number of references and documents they need to manage, while supporting a more connected, efficient, and modern retailing ecosystem across the industry.
Technologies that enable ONE Order adoption
There are several technologies that enable ONE Order to integrate traveler records:
- NDC (New Distribution Capability) - NDC provides the messaging foundation for modern airline retailing. It lets airlines distribute richer offer content and exchange data using modern standards instead of traditional messaging, which supports the move toward a single order record.
- XML messaging and NDC XML APIs - NDC uses XML messaging to replace traditional EDIFACT-based communication. Through NDC XML APIs, airlines can share richer offer content such as ancillaries, descriptions, and images with OTAs (Online Travel Agencies) and TMCs (Travel Management Companies), which helps support order-based retailing.
- Order based Passenger Service Systems (PSSs) - ONE Order will allow airlines to move beyond current PSS environments that manage sales through separate PNR, ETKT, and EMD records. The transition to new order-based PSSs will allow better management of inventory, reservations, and orders in a more unified way.
Benefits associated with ONE Order
ONE Order brings booking, ticketing, and services into one streamlined order, making airline fulfillment, delivery, and accounting simpler and more connected.
The model shifts airline processes toward a more retail and traveler focused approach by organizing travel information around a single order rather than multiple documents.
ONE Order supports more efficient fulfillment and service delivery by simplifying how airlines and their partners manage and access all of the traveler’s entitlements during a trip.
The standard helps connect order management with revenue accounting and delivery providers, improving communication in near real-time, and reducing inefficiencies inherited from paper-based processes.
ONE Order enables network and ticketless carriers to work together more easily and helps support combined services and wider industry connectivity.
This approach allows airlines to share product information and order records across partners, giving passengers more consistent access to selected products, such as specific seats, across their full itinerary. A shared order record also helps airlines coordinate real time updates during the journey and compare recovery options during disruptions, supporting more consistent service and better handling of changes across connecting flights.
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Frequently asked questions about ONE Order
Traditional booking processes rely on multiple documents for reservations, ticketing, and ancillaries, while ONE Order brings all of that information together into one single document, simplifying updates, servicing, and order management.
ONE Order can improve data management, reduce accounting and reconciliation costs, support more efficient operations, and give airlines a fuller view of traveler and sales data to help personalize offers and pricing.
ONE Order creates a more convenient and seamless experience by allowing flights, ancillaries, and even third party services to be managed under one order instead of across multiple references and documents.
Adoption requires significant investment, changes to airline systems and business processes, and close coordination across the wider travel ecosystem, including airlines, technology providers, agencies, and distribution partners.
