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Minimize errors
Automatic flight compensation and customer care processes to ensure your agents deliver the right compensation in every possible scenario.
Powerful computation engine
Deliver data relating to the type of disruption, passenger profile, flight compensation and customer care policies.
Powerful computation engine
Deliver data relating to the type of disruption, passenger profile, flight compensation and customer care policies.
Global issuance workflow
Provide agents with all the information required to issue flight compensation vouchers through a user-friendly and intuitive process.
Global issuance workflow
Provide agents with all the information required to issue flight compensation vouchers through a user-friendly and intuitive process.
Post-issuance management
Easily retrieve and update flight compensation vouchers using unique reference numbers.
Post-issuance management
Easily retrieve and update flight compensation vouchers using unique reference numbers.
Reduce costs
Compensation configuration
Compensation Manager enables you to control and limit complementation payments.
Compensation configuration
Compensation Manager enables you to control and limit complementation payments.
Compensation tracking and reporting
Assess the cost of disruptions and flight compensation with a complete structured XML report sent to you every day.
Compensation tracking and reporting
Assess the cost of disruptions and flight compensation with a complete structured XML report sent to you every day.
Enhance customer service
Provide high quality and fast service during travel disruption, minimizing inconvenience to your passengers.
Product Highlights Amadeus Altéa Compensation
Optimize the compensation process, reducing pay outs and enhancing customer service.
Enhance customer service by providing the best services during disruptions.
Minimize errors with a powerful computation engine to ensure agents deliver the right compensation in all scenarios.
Use a global issuance workflow to provide all the information required by agents for compensation and post-issuance management to retrieve and update flight compensation if needed.
Reduce costs with compensation configuration to more precisely define the reasons for compensation and assess the cost of disruptions with complete tracking and reporting issued every day.