Amadeus Altéa Compensation Management

Manage flight compensation and passenger care for travel disruptions more effectively, reducing costs and increasing customer satisfaction. Implementing efficient compensation management will protect your brand and alleviate administrative burden on your staff.

Manage flight compensation and passenger care for travel disruptions more effectively.

Product

Minimize errors

Automatic flight compensation and customer care processes to ensure your agents deliver the right compensation in every possible scenario.

Powerful computation engine

Deliver data relating to the type of disruption, passenger profile, flight compensation and customer care policies.

Global issuance workflow

Provide agents with all the information required to issue flight compensation vouchers through a user-friendly and intuitive process.

Post-issuance management

Easily retrieve and update flight compensation vouchers using unique reference numbers.

Reduce costs

Compensation configuration

Compensation Manager enables you to control and limit complementation payments.

Compensation tracking and reporting

Assess the cost of disruptions and flight compensation with a complete structured XML report sent to you every day.

Enhance customer service

Provide high quality and fast service during travel disruption, minimizing inconvenience to your passengers.

Product Highlights Amadeus Altéa Compensation

Optimize the compensation process, reducing pay outs and enhancing customer service.

Enhance customer service by providing the best services during disruptions.
Minimize errors with a powerful computation engine to ensure agents deliver the right compensation in all scenarios.
Use a global issuance workflow to provide all the information required by agents for compensation and post-issuance management to retrieve and update flight compensation if needed.
Reduce costs with compensation configuration to more precisely define the reasons for compensation and assess the cost of disruptions with complete tracking and reporting issued every day.

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