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Denmark’s second largest airport chooses Amadeus’ modern, cloud-based technology to enhance the passenger experience and process automation
Saving travelers time and delivering a great experience are key priorities for airports. Thanks to latest digital technology, it has never been easier for passengers to check in and drop their baggage at a self-service kiosk or even at their hotel. It is not only more convenient for passengers, it also brings more agility to airports and improves their efficiency significantly.
This is why Billund, Denmark’s second largest airport, has deployed Amadeus’ innovative solutions to support its digitalization journey and improve the passenger experience through process automation and self-service capabilities.
Billund Airport was originally opened to serve the Lego factory in the town and still operates many charter airlines transporting leisure passengers to nearby Legoland. These charter flights will now be handled through Amadeus’ Altéa Departure Control System. With this rollout, self-service bag drop and online check-in are offered to passengers of both charter and scheduled flights.
As part of its strategic move to cloud technology, the airport has also adopted the Amadeus Baggage Reconciliation System which is fully integrated with airline and ground handler systems. This innovative solution uses real-time data to track passengers’ luggage, thus increasing traceability and reducing instances of mishandled bags. It also enables Billund’s airline customers to comply with IATA’s Resolution 753, which requires airlines to maintain an accurate inventory of baggage data at key stages of the journey.
René Høgh Jensen, COO, Billund Airport, remarked: “We design our airport with our passengers in mind. This modernization of technology allows us to improve the experience for our passengers today, and ensure we are able to meet capacity demands in the future. We found in Amadeus the right IT partner to upgrade the quality of our processes and reach a new stage on the journey towards complete digitalization.”
“Amadeus always aims to support its customers with the right technology to meet their business needs,” said Yannick Beunardeau, Head of Airport IT, EMEA, Amadeus. “We are pleased to help Billund deliver a modern self-service capability that’s on par with Europe’s largest airports. That’s the power of a cloud-based infrastructure that can be easily deployed in a short period.”