We are delighted to welcome Southwest Airlines to the Altéa community!

Julia Sattel

Senior Vice President, Airlines, Amadeus IT Group

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Today, we are delighted to announce a new contract signed with Southwest Airlines, and to welcome Southwest to the Altéa community. Southwest has clearly selected Amadeus because of the strength of our diverse product portfolio, the capabilities of our people, and also our unmatched ability to help the airline maintain its low cost structure while providing innovative technologies that can support an ever-evolving business model.

The Amadeus Altéa Suite is a fully integrated customer management solution for airlines. Currently used by over 100 of the world's leading airlines, in 2011 Altéa processed around 439 million Passengers Boarded (referred to as a 'PB' and meaning the actual number of passengers boarded onto flights operated by airlines using at least the Amadeus Altéa Reservation and Inventory modules).

Based upon signed Altéa contracts at the end of 2011, Amadeus estimates that the number of Passengers Boarded  will be more than 735 million by 2014 (estimation calculated by applying IATA’s regional air traffic growth projections to the latest available annual PB figures for the airline).

See today’s press release below:

Southwest Airlines and Amadeus IT Group sign contract to support the carrier’s plan to implement international service Dallas, USA, and Madrid, Spain, 19 April 2012:

Southwest Airlines, the largest U.S. carrier in terms of domestic passengers boarded consistently ranked number one in customer service by the Department of Transportation (US), and Amadeus IT Group, a leading travel technology partner and transaction processor for the global travel and tourism industry, announced today that they have entered into a joint contract for Amadeus’ Altéa reservations solution that would support the carrier’s international service.  Now that the contract is finalised, the two companies will work closely together to implement Amadeus’ technology to allow Southwest to operate international flights in 2014. AirTran Airways, a wholly-owned subsidiary of Southwest Airlines, currently serves international destinations. As the AirTran international flights transition to Southwest, Amadeus will support Southwest’s international flying.

While the Amadeus IT Group agreement focuses on the international element of Southwest's reservation system, the contract also provides the option for Southwest to convert its domestic business to Amadeus in the future.

“We could not be more impressed with the experience and knowledge Amadeus IT Group brings to the table,” said Southwest Airlines Chairman, President, and CEO Gary Kelly. “They are a premier technology provider, and we are confident in their ability to meet and exceed our needs as we prepare for the exciting opportunity to extend the Southwest brand into the international marketplace.” Luis Maroto, President & CEO, Amadeus commented: “This agreement is a milestone for Amadeus, both in North America and beyond.  Indeed, not only is Southwest an industry leader in terms of its size, the airline is also the global ‘standard’ for low-cost carriers, celebrating 39 consecutive year of profits”.


North America, Altea