Sustainability and beyond: Download the Amadeus Corporate Sustainability Report

Tomas López Fernebrand

SVP, General Counsel and Corporate Secretary, Amadeus IT Group

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Did you know that Amadeus, a leading technology provider for the travel industry worldwide, is also fully committed to sustainability beyond commercial interest? In fact, we have just published our Corporate Sustainability Report and you may wish to download it here to go through the status of our specific activities in 2012.

Amadeus sailing boat

Photo by Enrique Sacristan

We are convinced that sustainability is key for companies and societies alike. That’s why we work to make sure the company’s operations and activities are aligned towards this objective. Operating at the core of the travel industry, we connect the complex ecosystem of sellers and buyers of travel. Therefore Amadeus can contribute to sustainability by leveraging the underlying technology capabilities, expertise and stakeholder relations.

Our commitment to sustainability relies on three pillars: business ethics (the Amadeus Code of Professional Behaviour is the principal reference to safeguard the appropriate development in this field); environmental sustainability (minimising the use of natural resources, providing solutions to our customers to help them optimise their impacts and working together with industry stakeholders towards common environmental objectives) and corporate citizenship (training and educational projects, selected components of  Amadeus  technology deployed in social projects, local community projects and volunteering).

Some Highlights

Amadeus has developed extensive projects within both the Environmental Sustainability and theCorporate Citizenship(138 initiatives in 45 countries) global framework. Some of the highlights in the Amadeus CS Report include:

  • Amadeus knowledge & skills transfer projects to use travel sector professional skills training in 22 countries to bridge the gap between mainstream academia and real-life business needs.
  • Amadeus community support initiatives to fight poverty, which raised more than EUR 150,000 in cash donations, covering basic needs for various communities worldwide.
  • Amadeus’ global partnership with UNICEF to request donations from consumers when they buy travel services online that will help fund projects for disadvantaged children around the world
  • Monitoring of energy and resource consumption (Environmental Management System) at Amadeus’ top sites by number of employees  with on-going process for continuous improvement
  • Some 58 airlines implemented and 104 more carriers contracted Amadeus Altéa Departure Control System Flight Management (DCS FM) which has proved key in improved fuel efficiency for airlines.
  • Continuous utilisation of the International Civil Aviation Organisation (ICAO)’s carbon calculator in Amadeus’ corporate booking tool to address environmental challenges for the whole industry.
  • Amadeus’ 25th

    anniversary celebration through varied community projects led by the company’s network of volunteers worldwide.


  • The Amadeus data centre in Erding (near Munich) renewed its “energy-efficiency enterprise” certification issued by the international organisation TÜV SÜD.

Amadeus’ contribution to travel industry sustainability is closely linked to its R&D activities – the increased efficiencies that come with the company’s innovative solutions are often combined with reduced energy and resource consumption, as shown byairlines’ improved productivity, operational efficiencies and fuel consumption through the Amadeus Altéa Passenger Services Solution. Since 2004, Amadeus has invested around 2.4 billion EUR in R&D. In 2012, 14 per cent of the company’s revenues were invested in R&D to make sure Amadeus’ solutions deliver efficiencies and continue to shape the future of travel. But this cannot be achieved without our people’s competencies, skills and attitudes. In this edition of our Corporate Sustainability Report we pay tribute to those employees in particular that work in a different country from their own, playing an important role in contributing to keeping Amadeus as the culturally rich company it is today.


Social Responsibility, Environmental Sustainability, Industry Relations, Research