Day 2 at Horizons 2010

Posted by The Amadeus Horizons Team

First up is Henry H. Harteveldt, Vice President at Forrester Research. Henry takes a look into the future and discusses everything from the changing customer landscape to mobile and the continuing evolutions of social media.

Next we speak to Jay Sorensen, Founder and President of IdeaWorks. Jay talks to us about the role of ancillary revenues and examines how and why airlines are continuing to take advantage of new revenue streams.