Amadeus Agent Portal

An intuitive platform to monitor self-service passenger touchpoints at your airport.

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Overview

Maintain optimal performance of self‑service touchpoints

To manage increasing passenger traffic, more and more airports are implementing self‑service touchpoints to boost capacity, increase passenger throughout and offer travelers choice.

 

With kiosks, bag drops, and biometric cameras placed throughout the airport, it is essential to control operational performance at each location to ensure maximum uptime.

 

Amadeus Agent Portal offers on‑site agents a real‑time view of the status of each device, matched to a 3D map of the airport.

 

Remote support teams have the same visibility to pre‑empt operational issues (e.g. printer with low paper) and can relay instructions to ground staff to provide a proactive, response to requests or alerts.

Features

Optimize touchpoint efficiency with real‑time dashboards and interactive features

Browser‑based solution

User friendly interface to view dashboards on any internet‑enabled device: PC, tablet, mobile. Users can collaborate and view updates with the event acknowledgement feature.

Dynamic, live dashboards

Our solution provides a snapshot of each device and location, which can be color‑coded and fitted with a predefined audible chime for easy identification.

Alerts and notifications

These are essential features of the monitoring tool as they trigger a detailed description of the event, prompting the necessary response and resolution from an agent.

Schedule management

Airports can tailor kiosk and bag drop availability to match airline schedules and passenger demand, using the built‑in menus and filters. This helps optimize utilization of self‑service hardware at the airport.

Incident tracking

Incidents at self‑service touchpoints can be tracked, logged and analyzed for performance monitoring, problem solving and auditing.

Permissions management

This module enables smooth user authentication, team organization and role assignment to streamline collaboration and manage data security.
Benefits

Elevate the passenger experience with proactive monitoring of self‑service hardware

A single monitoring support tool

The platform ensures onsite staff can be alerted and deployed to manage operational issues, while remote controllers can provide technical and functional support from 24/7 control centers.

Address multiple use cases

The platform can alert Agent Portal users to resolve a wide range of scenarios, avoiding unnecessary shutdowns: e.g. fix a paper jam, assist a passenger with a heavy bag, restart a kiosk.

Increase passenger throughput

Proactive monitoring of self‑service touchpoints ensures minimum downtime, promoting efficient airport operations and smooth passenger flows.

Optimize staff resources

With access to the monitoring platform via their portable device, ground agents can roam the airport instead of being located at fixed points, making it possible to manage multiple touchpoints.

Caters to any airport, any size

Adaptable as your airport deploys additional self‑service touchpoints and scalable to multi‑airport groups with a dedicated screen for each airport.