Overview
Remote check‑in brings convenience to passengers
Check in from anywhere with off‑airport check‑in.
Amadeus ACUS Mobile
Take remote check-in and bag drop to any location, at any time, offering travelers more choice, convenience and speed with our off-airport check-in solution.
Check-in and bag drop from anywhere with an internet connection
Now you can take portable check-in directly to passengers with our off-airport check-in solution ACUS Mobile. Simply set up a pop-up check-in desk, connect to Amadeus via the internet and your passengers can check in and drop their bags. For example, at a cruise terminal, sport venue or conference.
Instantly add capacity at peak times with portable check-in
When passenger numbers peak at check-in areas inside the terminal, congestion and delays can naturally occur. ACUS Mobile is a fast and easy way to introduce additional capacity at peak times with remote check-in stations. These stations can be placed anywhere in or outside the terminal.
Differentiate your airport with a premium service
With ACUS Mobile you can offer passengers seeking a faster, more personalized experience, check-in at their preferred location. Whether it’s for a VIP heading home, or a traveler wishing to avoid crowds, portable check-in services can be set up anywhere, anytime.
Cloud hosted
Your scalable, flexible remote check‑in solution, hosted in the cloud
Amadeus ACUS Mobile is a portable, common use passenger servicing solution for airports, airlines and ground handlers to manage check‑in, bag drop, ticketing, payment settlement and boarding from multiple locations.
What if you handle a seasonal route that only requires temporary check‑in services? What if you want to place agents in a cruise terminal to manage large groups? What if you have a peak in passenger traffic and require additional resources to avoid queues and congestion?
All of these scenarios and more can be addressed with Amadeus ACUS – easy to transport, set up and dismantle, so you can manage any operational situation with confidence.
Remote check‑in brings convenience to passengers
Connect from anywhere
Connect to any application via a secure internet line. Add a new airline DCS without the need for costly interfaces. Benefit from ongoing enhancements thanks to our community platform.
Portable infrastructure
Transport remote check-in hardware and peripherals in our custom-built box. It's quick and easy to set up and dismantle. Place in any internet-served location – both on and off the airport building.
Multiple stakeholders
With ACUS Mobile, airports can expand capacity and service locations on and off the airport. Airlines can use it at new or temporary locations to service flights on-demand. And Ground handlers can open check-in counters at new locations, such as cruise terminals.
Case study
Lufthansa: prepared with portable check‑in
Discover how Lufthansa was able to respond rapidly to the demands of the pandemic with remote check‑in made possible by ACUS Mobile.
Why ACUS
Expand capacity, reduce queues, service passengers anywhere with ACUS Mobile
Amadeus ACUS Mobile gives you the flexibility to choose where and when to increase agent touchpoints so you can check‑in and board passengers for any airline and on any route, on or off the airport.
Service anywhere, anytime
Easy access to all the software and hardware you need to service your passengers from any location – on and off the airport. We call it common use ‘in a box.
Scale operations on demand
Implement additional resources for check‑in and boarding in an instant to cope with peaks in demand, reducing congestion and enhancing the customer experience.
Manage seasonal flights
Avoid costly infrastructure and network connections for routes you operate seasonally. Our portable check‑in solution can be easily transported, set‑up and dismantled as required.
Save costs
Instead of investing in additional terminal facilities to manage extra flights and passengers, utilize off‑airport check‑in locations to increase servicing capacity at minimal cost.
Multi‑airline platform
Our‑cloud hosted platform incorporates hundreds of airline DCSs, so you can connect to all your airline customers without the need to build additional interfaces.
Resilient, reliable technology
Should a disruption occur, you need reliable technology that can be implemented quickly to deal with specific operational challenges – e.g. an emergency repatriation flight or a terminal closure.
Frequently asked questions
Amadeus check-in and bag drop solutions are hosted in the cloud. In order to access the applications you need, simply connect to Amadeus via any internet-enabled device, using 3/4/5G or Wi-Fi. Passengers’ bags can also be handled off-airport via arrangements with your preferred ground handler.
You have complete flexibility to set up portable check-in stations which can be manned by your agents, or connect self-service kiosks so passengers can check-in themselves. For the self-service option, we offer both scanning technology (passport, boarding pass readers) and biometric cameras which perform identity verification checks using facial recognition technology.
Passengers who check-in off-airport will often prefer to process their luggage at the same time. To enable this, we have facilitated partnerships between ground handlers and airlines. Using portable bag tag printers and thin client laptops, ground handlers can collect and tag passengers’ bags at any pop up check-in location.
They can then securely transport bags to the airport and insert them into airport sortation systems, as per their normal process.
When you connect to Amadeus, you gain access to our cloud platform which hosts the departure control systems of over 200 airlines worldwide. This means you can manage check-in for every carrier arriving or departing from your airport, with just one link. Whether on or off-airport, using agent-manned or self-service devices, you can be assured of full check-in and bag drop capabilities 24/7.