Simplify your passenger services with cloud technology
Amadeus ACUS drastically reduces the number of connections required, giving you a simpler and more efficient service.
Amadeus Airport Cloud Use Service (ACUS)
Simplify your airport passenger services, add capacity on-demand, and check-in passengers from anywhere with our cloud solution for agent-service check-in and boarding.
Overview
The cloud solution for agent‑service check‑in & boarding
The travel industry is undergoing huge change.
Volatile passenger volumes, disruptions that challenge current operational models, fast‑evolving customer expectations and fierce competition; they all put new pressures on old systems.
You need solutions that respond to your most pressing problems – to simplify infrastructure and business models, reduce costs and turn your vision of a great passenger experience into a reality.
Amadeus Airport Cloud Use Service (ACUS) makes this possible with a solution ideally suited to all airports, providing the flexibility to adapt your operations and commercial models to meet any circumstance.
Features
Simplify operations and enhance flexibility
Amadeus ACUS is your scalable, flexible remote check‑in solution, hosted in the cloud.
One connection to +200 airlines
With a single WAN connection to our shared, common use platform, your airport can automatically reach +200 airlines worldwide.
Handle passengers anywhere
Our platform is mobile, so you can set up check‑in and bag‑drop anywhere, where airport services are needed, on or off airport.
Scale operations fast
Amadeus ACUS makes it quick and easy to switch airline applications on or off, scaling operations to meet demand.
Access the latest airline DCS
Our centralized infrastructure ensures you always have access to the latest airline DCSs, platform features and applications.
No local sever updates needed
Updates are rolled out instantly, requiring no local server updates at your airport.
Increase revenues
Offer remote check‑in as a value‑added airport service and unlock new streams of non‑aeronautical revenue.
ACUS reaches milestone as Amadeus accelerates airport technology evolution
More than 100 airports around the world now connect to Amadeus Airport Cloud Use Service (ACUS) for airport services.
Offer check-in in more places
Service passengers from agent-manned counters, mobile kiosks, self-service check-in and bag drop units, or anywhere else you choose to offer check-in and bag drop; on or off the airport.
Use your own devices for back office functions
You can choose to use your own hardware for back office management tasks such as user administration and application management.
A complete ground handling service
If you handle ground handling responsibilities, we can equip your airport with a departure control system to provide full passenger servicing capabilities. So, you can manage ticket changes, take payment for ancillary airport services, perform document checks and more.
Additional benefits of Airport Cloud Use Service (ACUS)
We offer airports, airlines and ground handlers a multi-merchant payment solution which supports all key payment methods, including chip & pin and contactless (NFC). Payments can be collected at any touchpoint – e.g. check-in, kiosks and boarding gates, helping to maximize revenues. Many airlines worldwide already use Amadeus payments which would facilitate fast adoption at your airport.
Cloud-based hosting takes away the complexity, risks and cost of maintaining on-site servers and providing local technical support. These responsibilities are handled centrally by Amadeus in a secure, world-class data center. In addition, by using thin clients, you limit energy consumption and reduce your environmental footprint.
We have several years’ experience designing, implementing and hosting our common use platform; a 300-strong team dedicated to cyber security; 100% uptime availability and full industry certification. This gives you the confidence that Amadeus can offer your airport the right expertise, and resilient and reliable technology.
Case study
Lufthansa: prepared with portable check‑in
Discover how Lufthansa was able to respond rapidly to the demands of the pandemic with remote check‑in made possible by ACUS Mobile.