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Amadeus

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Your path to profitability

Foreword by Thomas Drexler

Global Head of Amadeus Rail and Ground Travel

With high levels of fixed costs such as infrastructure charges and rolling stock maintenance, achieving profitability is a challenging task for a railway. Rail operators continually need to think how to reduce inefficiency, and more importantly, how to increase their profitability.


With high levels of fixed costs such as infrastructure charges and rolling stock maintenance,achieving profitability is a challenging task for a railway. Rail operators continually need to think how to reduce inefficiency, and more importantly, how to increase their profitability.

This is where the important role of innovation through technology comes in.

Legacy vs. Innovation

The majority of rail companies are still dependent on legacy systems, which makes it hard to focus on innovation and raises the question of how they can organise their data and identify passenger needs.  The industry needs a new approach to sell more effectively and build capabilities to respond quickly to customer demand.

Rail technology: the difference between success and failure

Legacy systems do not allow organisations to adapt as quickly as the commercial environment demands, and they cost a lot of money to develop and maintain. At a time of intense competition and market upheaval, this can mean the difference between success and failure.

Yet, how to modernize in a straightened economic environment?

The answer lies as much in limiting the impact on capital expenditure as in looking into the technology options available.

A shortcut to innovation

Partnerships bring the necessary skills to anticipate new shifts in customer behavior and continuously fine-tune the customer interaction. Collaborating with specialised IT companies will secure scalability, raise productivity and flexibility, cut costs, and allow rail operators to focus on their core business: running rail services.

Through IT partnerships, railways will find new, more coherent ways of developing and deploying technology innovations that can compress time and complexity – benefiting both their operations and the rail passenger.

Hear from Mark Mallants - Chairman of the Management team at BeNe Rail International - and his ideas on these topics.

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