Research report

Managed Travel 3.0

Foreword by Arlene Coyle and Holger Taubmann

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Traveller expectations are high. It’s time for a change in Managed Travel. Amadeus has a clear vision for the industry’s evolution that is shared by the leading players.

Just as there is much more to the whole travel process than the booking, there is also more to business travel than the expense. In any Managed Travel programme, corporate and social responsibility and optimisation of spend remain at the forefront of corporations’ minds. Yet there is more to Managed Travel. In a world of digital interaction, where technology, data and traveller expectations mean that freedom and control sit hand in hand, the power today is with the corporate citizen.

Change is upon us. New entrants are disrupting the norm, creating the need for significant innovation and heightened differentiation. Established players in Managed Travel are transforming themselves strategically and operationally in a bid to compete effectively in a virtual, digital and mobile marketplace.

This paper sets out to provide insight into what Amadeus has termed Managed Travel 3.0. It will address both the technology trends that are shaping traveller and industry alike and the players in the Managed Travel ecosystem and their evolution potential. The leading travel management companies (TMC) will set out their view of Managed Travel 3.0 and how they are preparing themselves for the new norm.

Now is the critical moment for TMCs to reflect on the path they will take. Managed Travel 3.0 is here: it is all about the corporate citizen, the interaction and the experience Managed Travel can create. The future is bright and is set to get brighter for corporations, corporate travellers and their travel management companies.

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