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Amadeus

Case study

Online rail sales made easy for Eurostar and lastminute.com

Amadeus IT Group

While air and other modes of travel thrive online, rail has traditionally struggled to create as big of an impact. Learn how Amadeus, in partnership with lastminute.com, helped Eurostar get rail distribution back on track.


Online rail sales made easy for Eurostar and lastminute.com

Selling railways online is challenging. A consumer can go to any travel website and purchase practically any air product across the globe. But while consumers seamlessly buy other travel services online, why is it not possible for rail? 

Eurostar is a train operating company and not a distributor of rail or a technology provider and therefore wanted a partner who could fill this gap in an independent way.

The Solution

Working closely with Amadeus and lastminute.com  as their launch partner, Eurostar implemented Amadeus Rail Web Services to connect to hundreds of thousands of potential customers.

Amadeus Web Services enable railways to connect to the whole digital market place through one single connection to Amadeus. Railways are able to compete more effectively with other transport modes and to increase bookings in both existing and new markets. It makes rail services a more visible choice for the prospective travellers, giving them a true choice of travel options and an easy way to compare them.


“Eurostar met with a lot of other suppliers but it is fair to say that Amadeus demonstrated that they understood the business, the OTAs and the rail industry best.”

- Darren Williams, Head of Global Sales, Eurostar

The Result

Eurostar has exceeded their sales targets on lastminute.com in the first year since the platform has been available.

This success can be explained by lastminute.com doing a great job selling Eurostar, as well as benefiting from the superior functionality of the new product; with more choice, easier comparison and a smoother booking flow.

Lastminute.com uses Amadeus Rail Web Services

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Tags

Travel sellers, Videos, GDS, Customer Testimonial