Case study

Avianca takes customer centricity to new heights with Amadeus Customer Experience Management

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Download and read the case study below and learn how Amadeus helped Avianca achieve a 360 view of every customer and harness the power of data to optimize their customer-centric business strategy.

Avianca is building a customer-centric strategy underpinned by 4 main data management principles. 1. Collect data from every customer, 2. Identify every customer profile, 3. Generate data knowledge for every customer, and 4. Leverage this knowledge to create unique customer experiences. Download the case study below to find out how Amadeus helped facilitate this goal using the power of Amadeus Customer Experience Management.


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Traveler Experience, Customer Testimonial, Big Data, Merchandising