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Update 5: Statement from Amadeus IT Group

Stuart Brocklehurst

Group Communications Director, Amadeus IT Group

Yesterday and today we have been keeping you updated regarding the development of a systems incident. This has been resolved, as we communicated earlier today. Minimising such incidents and their impact on our customers is very important to Amadeus. During the incident, our priority was to return to normal service as quickly as possible; once it closed we focused on identifying the cause and analysing actions we could take to avoid reoccurrence. The cause of the problem appears to be a network component. We are continuing to investigate this in detail. Once again, we regret the inconvenience this incident may have caused.

Yesterday and today we have been keeping you updated regarding the development of a systems incident. This has been resolved, as we communicated earlier today.

Minimising such incidents and their impact on our customers is very important to Amadeus. During the incident, our priority was to return to normal service as quickly as possible; once it closed we focused on identifying the cause and analysing actions we could take to avoid reoccurrence. The cause of the problem appears to be a network component. We are continuing to investigate this in detail.

Once again, we regret the inconvenience this incident may have caused.