Swiss International Air Lines implements powerful solution to control rebooking actions

This notion was at the top of our minds when we announced a partnership with Amadeus to develop a new solution to help SWISS passengers recover from day-to-day disruptions. This project has now come to fruition and we have successfully launched Amadeus Passenger Recovery for rebooking passengers during cases of irregular operations.

Our Passenger Care Center in Zurich is now empowered with the ability to quickly and easily rebook SWISS passengers anywhere in the world in just a few steps. The solution is integrated with the Amadeus Altéa Suite and calculates rule based, alternative flight itineraries, and controls rebooking-actions. Passengers are automatically sent a message alerting them of the disruption along with their already rebooked alternative flight details.

At present, we are using Amadeus Passenger Recovery for pro-active rebooking of passengers worldwide, mostly in case of delays and cancellations. Since launching the solution in March, the service quality we can provide to our passengers has significantly increased, as we’ve seen through positive customer feedback.

We initially chose Amadeus because they understood our requirements and appreciated our input while designing the solution. We’re proud to have worked with Amadeus on this solution that directly impacts and efficiently supports passengers during disruptions.