Swiss International Air Lines implements powerful solution to control rebooking actions

Jan-Christian Schraven

Vice President, Head of Operation Planning & Steering, Swiss International Air Lines Ltd.

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Our fleet of 95 aircraft carry the flag of Switzerland to more than 100 destinations in 46 countries. This is a responsibility we take seriously, as our airline embodies the country’s traditional values and is committed to delivering the highest product and service quality to our passengers. A key aspect of this is making sure they are taken care of during times of disruptions.

Swiss International Air Lines implements powerful solution to control rebooking actions

This notion was at the top of our minds when we announced a partnership with Amadeusto develop a new solution to help SWISSpassengers recover from day-to-day disruptions. This project has now come to fruition and we have successfully launched Amadeus Passenger Recovery for rebooking passengers during cases of irregular operations.

Our Passenger Care Center in Zurich is now empowered with the ability to quickly and easily rebook SWISS passengers anywhere in the world in just a few steps. The solution is integrated with the Amadeus Altéa Suiteand calculates rule based, alternative flight itineraries, and controls rebooking-actions. Passengers are automatically sent a message alerting them of the disruption along with their already rebooked alternative flight details.

At present, we are using Amadeus Passenger Recoveryfor pro-active rebooking of passengers worldwide, mostly in case of delays and cancellations. Since launching the solution in March, the service quality we can provide to our passengers has significantly increased, as we’ve seen through positive customer feedback.

We initially chose Amadeus because they understood our requirements and appreciated our input while designing the solution. We’re proud to have worked with Amadeus on this solution that directly impacts and efficiently supports passengers during disruptions.


Customer Testimonial, Guest Post