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Mauritania Airlines, the national carrier of the Islamic Republic of Mauritania, is widely expanding across Central Western Africa. The airline is building important aviation hubs in Nouakchott, the capital and largest city of Mauritania, and Nouadhibou, the country’s commercial center.
To support its rapid expansion and growth, Mauritania Airlines started looking for a PSS solution that would offer them the sophistication, expertise and reliable payment facilities they needed as a growing business. They wanted a technology partner that could provide them with innovative solutions throughout their expansion and guide them through the new levels of business complexity they were facing.
In July 2019, Mauritania Airlines and Amadeus opened the discussions on how Amadeus’ revolutionary technology could allow the airline to streamline its processes and offer its clients improved efficiency, increased convenience and a better customer experience. Just six months later, on 30 January 2020, the migration to the Amadeus Altéa Suitewas complete. Amadeus was able to fast-track implementation in under six months, with the relevant support to the airline, thanks to a dedicated and highly qualified project team.
I’m proud to say that Mauritania Airlines has expanded its partnership with Amadeus by signing a 10-year distribution and IT agreement. The new agreement will help the airline further develop and maximize the potential of its global travel agency network, including enhanced merchandising and retailing capabilities. Thanks to the common platform between the distribution and IT environments, Amadeus-connected travel sellers will benefit from real-time access to the airline’s availability and inventory, allowing them to deliver instant servicing to travelers.
Mauritania Airlines adopted the cutting-edge, full suite Amadeus Altéa solution, which allows the airline to take more control and reduce processing costs by encompassing all ticket management functions, including electronic and paper ticket issuance, as well as ticket changes and EMDs from ancillary sales. The Altéa Suitewill improve the airline’s productivity through increased automation and integration, instant visibility of all bookings and different payment capabilities across all touch points.
At Amadeus, we’re extremely proud to play a part in Mauritania Airline’s growth and success and look forward to partnering with the carrier to deliver great journeys while it expands its network and fleet.