We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
This is the first blog post of our COVID-19 series where we explore what Amadeus is doing to support our customers across the business during this difficult time.
At Amadeus, we are closely monitoring the situation with COVID-19, the coronavirus.
Our priority is to ensure the health and well-being of our employees, as well as to continue supporting our customers.
We have been working closely with our customers across all areas of the travel industry in order to help them navigate this complicated situation as best as possible. As every customer situation is unique, we are speaking with them individually to see how we can best support them and their business during this difficult time. Our teams across the business are doing what they can to stand together with them in this challenging moment.
Here are some of the measures we have been taking with our different customer segments more generally:
These are just some examples of how we are supporting our customers during this time. We will continue to speak with our customers individually and explore further options and measures.
Regarding Amadeus specifically, our priority is always to ensure the well-being of our employees in all circumstances, whilst continuing to support our customers. And we have mechanisms in place to manage and respond to events that impact our workforce. We have business continuity plans to ensure we continue working normally and servicing our customers with as little disruption as possible during these difficult times. For more information about our business continuity plans, please refer here.
Check out the next blog post in our COVID-19 series here. Decius Valmorbida, the President of our Travel Channels business, provides an overview of how we’re helping our travel agency community and corporate customers during this time.