At Amadeus, we are closely monitoring the situation with COVID-19, the coronavirus. 

Our priority is to ensure the health and well-being of our employees, as well as to continue supporting our customers. 

We have been working closely with our customers across all areas of the travel industry in order to help them navigate this complicated situation as best as possible. As every customer situation is unique, we are speaking with them individually to see how we can best support them and their business during this difficult time. Our teams across the business are doing what they can to stand together with them in this challenging moment.

Here are some of the measures we have been taking with our different customer segments more generally: 

  • We have accelerated the delivery of products and services that help our airline customers be in constant contact with travelers and travel agencies, such as chatbot-driven FAQs related to the outbreak, as well as data services to help monitor their business. For some solutions we have also created dedicated support teams where customers are experiencing high transaction volumes in the current environment.
  • We are working with many of our customers, including airlines, to use Amadeus’ advertising space in our travel agency solutions and traveler documents to regularly provide updates, such as schedule changes, flight cancelations or other potential disruptions.
  • For all customers, we have maintained constant technical support through our online customer portals. Specifically, for travel agencies and hotels, we are offering remote working capabilities to help them keep servicing their customers.
  • We are replacing face-to-face trainings with virtual classrooms and are expanding our extensive catalogue of e-learning resources in various languages. For travel agencies and airlines, these can be found on the Amadeus Learning Universe accessible from Amadeus Service Hub.

These are just some examples of how we are supporting our customers during this time. We will continue to speak with our customers individually and explore further options and measures. 

Regarding Amadeus specifically, our priority is always to ensure the well-being of our employees in all circumstances, whilst continuing to support our customers. And we have mechanisms in place to manage and respond to events that impact our workforce. We have business continuity plans to ensure we continue working normally and servicing our customers with as little disruption as possible during these difficult times. For more information about our business continuity plans, please refer here.

Latest news COVID-19 updates

Amadeus' priorities remain ensuring the health and well-being of our employees and supporting our customers.

Amadeus' priorities remain ensuring the health and well-being of our employees and supporting our customers.

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