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Amadeus Hotels Plus - the perfect tool to serve all our customers!
Evelyne Noudell
Biz Travel Alpha Voyages
BizTravel Apha Voyages agents are all very experienced and proactive hotel bookers having used the Amadeus reservation system for years, so moving over to Amadeus Hotels Plus had to offer us unique benefits. Well, we weren't disappointed! The first advantage was that we now don't have to sign in, so that instantly saves us time when we want to make a hotel booking. The tool itself was quick and easy to learn - in fact, we were all making bookings within a few hours of the switch. The drop-down boxes and auto completion fields actually made searching for a hotel much quicker than before. It also helps having multiple search criteria as we can narrow down our selection based on each client's unique criteria. With our VIP clients, it's all about finding a top end hotel in the right location with the services you would expect of a 4 or 5 star property. For us, that normally means: free WIFI, business facilities, breakfast and where possible, private transfer to and from the hotel.
We are a Parisian agency with a large VIP customer base, so being able to offer a first-class service and exceed our clients' expectations is extremely important for us to retain and grow our business.
Once we've sourced a shortlist of properties that fit the bill, we can automatically send our clients an email directly from Amadeus Hotels Plus, which gives them an overview of each property we've selected, including a photo, a description of the hotel and of course the rate. This provides them with a really important pre-trip experience - they have the option to easily choose their preferred hotel and already know what to expect when they get there! Having said that, we typically query up to 5 systems to ensure that we are getting the best rates for our clients, so we really need hotels to offer rate parity so we can rely on just one or two booking platforms.
All in all, we're very happy with Amadeus Hotels Plus. It's faster than other B2B hotel bedbank or aggregator sites we use and contains good hotel content. Our one request would be for hotels to load rates that are inclusive of key services (e.g. WIFI, breakfast) so that we can book everything in one go!
For more information on Amadeus Hotels Plus and the new functionalities, pleaseclick here to view the demo and visit our dedicated web page.
Tags
Customer Testimonial, Travel Platform