Take advantage of fully-integrated traveler profiles and ancillary services to enable your agents to process passenger requests quickly and efficiently at any point in the journey.
Provide agents with a streamlined and efficient experience across reservations, sales, and customer service ‑ whether they’re working from an airline workplace, outsourced call center, or remotely.
Novice or expert, agents are faster and more efficient when answering a question or amending a travel journey. New users become fully productive in a few weeks, while specialists have easy access to cryptic commands.
All it takes to use the fully web-based application is an internet connection and user credentials. Use it anywhere, from airline call centers to city ticketing offices, from airport CUTE environments to remote workers.
Get the support you need. With plenty of customizable elements, you can adjust according to your market and client needs.
Key Features
Simplify tasks – especially repetitive ones. Help agents complete tasks quickly, and confidently, with suggested next actions and critical step validation.
Take advantage of seamless integration to perform efficient servicing.
Make call center integration easy with CTI connectors. Highlight frequent flyer profiles and handle mobile payments securely.
Benefit effortlessly from full integration with other Amadeus services.
Access control is managed by Amadeus Login and Security Server. Rely on CUTE compliance for simplified airport deployment.
Panels can be tailored to your business rules and processes. For example, speed up agents’ work on complex services by customizing service masks.
Access extensive customization options, including screen visuals, functional activation, and external integration.
