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Research report

Reboot. Recharge. Rethink Business Travel

Research on the COVID-19 impacts for business travel agencies and our insights on how to recover stronger.

2020 has presented unprecedented challenges in the travel industry. Business travel has largely ground to a halt – and video conferencing has become the norm. Yet, we believe business travel is resilient and will return, as technology cannot replace the value of face-to-face meetings to make business happen and build relationships. The road to recovery will undoubtedly be challenging – but with every challenge comes an opportunity. The key to unlocking this opportunity is to work together to understand and shape the future of business travel, and define what we can do collectively to not only accelerate the recovery, but also grow beyond it.

It is against this backdrop that we engaged in discussions with nearly 100 C-level executives from business travel agencies around the globe during Q3 2020. We asked about their views on the current situation, the pace of recovery and factors that will shape the recovery. We also asked about their top priorities, needs, and business strategy to help accelerate the recovery.

Within this e-book you will find insights gleaned from these discussions, as well as our own thoughts and concrete examples on how we can not only reboot and recharge, but also rethink business travel. Despite these challenging times, there are multiple initiatives already underway across the industry to regain corporations’ and traveler confidence – and it is clear technology will play a key role in the recovery and preparation for the new world of business travel.