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Research report

Building the insight-driven airport

Discover how airport insights can drive decision-making with an end-to-end view of operations

Amadeus has developed a report entitled ‘Building the insight-driven airport’ to explore the possibilities of intelligent operational and traveler-focused insights.

Equipped with this information, airports can make informed operational choices and deliver passengers the customized and seamless experiences they expect. For example, insights can enable airports to:

Identify where bottlenecks commonly occur so resources can be scaled up to avoid unnecessary queues
Pinpoint a baggage hold up and rectify to avoid costly delays and improve minimum connection times (MCTs)
Track passenger journeys and dwell times to predict and optimize revenue opportunities (e.g. retail, food outlets)
Avoid revenue leakage with accurate data on actual usage of airport resources, rather than reliance on self-reporting

Previously, airports and their stakeholders have been held back by the challenges of data silos, delayed data capture, accuracy and data sharing, making it difficult to put this type of proactive decision-making into practice.

However, as this paper explores, new technologies now make it possible to combine data aggregation, machine learning algorithms, predictive analytics and dashboards into customizable tools, bringing the power and value of insights to every airport.

We invite you to download our report to learn more.