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Case study

The NDC and ONE Order pilot with Singapore Airlines that underpins the future of interlining

Download case study

Discover how Singapore Airlines, Scoot, Amadeus, Navitaire and ACCA have unlocked value together to achieve the first step in modernizing, diversifying and simplifying the operability of interline partnerships.

Singapore Airlines and Scoot are delighted with the value they gained from blending the simplicity of their low-cost subsidiary with new interlining capabilities from the full-service side using NDC and One Order in this pilot. The exploration of new retailing concepts helped them accomplish seamless interoperability throughout shopping, pricing, order management, delivery and accounting processes.

“Amadeus has been a great partner, committing resources, time, and effort to help us deliver on our pilot and in NDC. Singapore Airlines uses multiple Amadeus solutions: Passenger Service System (PSS), merchandising, and revenue management, so it was natural for us to work together on ONE Order to simplify downstream processes. It's been a continuous journey of partnership and mutual value and growth.”

Bryan Koh – Divisional Vice President E-Commerce and Distribution, Singapore Airlines