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Unlocking the power of AI agents in travelIn this whitepaper, Amadeus and Microsoft explore how AI agents and modern data platforms are improving travel at every stage.
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Traveler behavior is changing at every touchpointExplore bold ideas, lead with cutting-edge tech, build powerful partnerships, and contribute to lasting impact.
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Already a customer?Log into Amadeus Service Hub for product news, learning materials, and customer support.
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Transforming travel with AIOur partnership with Microsoft accelerates our Cloud journey and unlocks new, AI‑powered innovations that strengthen and elevate the travel industry.
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Landmark partnership between Amadeus and Google CloudLearn how this collaboration strengthens Amadeus' multi-cloud approach and AI innovation to improve efficiency, reliability and growth in travel.
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Resources
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Connected journeys: How will technology transform travel in the next decade?From AI-driven planning and biometric check-ins to smarter disruption management.
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Six travel trends that will redefine how we travel in 2026 and beyondAmadeus, in collaboration with Globetrender, unveils the tech, policy and innovation coming to transform the face of travel.
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AI at AmadeusDriving integration, scalability, trust and integrity across the travel industry.
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SWISS disruption management
The expert collaboration between Amadeus and SWISS has made major steps in addressing the issue of disruption, which affects airline staff and passengers alike.
Disruption in the aviation industry is inevitable, but it is also expensive and frustrating. Passengers can be left inconvenienced and disgruntled when trips are ruined by delays or cancellations. For airlines, the resulting costs can spiral out of control, with reputations damaged.
SWISS airlines - which has to rebook some 150,000 passengers every year due to disrupted flights - decided to tackle disruption head on, becoming the first airline worldwide to deploy Amadeus Passenger Recovery. This decision-support tool deals with all aspects of disruption management, helping SWISS to respond, recover and regain control of an unexpected situation quickly and efficiently.
This Case Study highlights the expert collaboration between Amadeus and SWISS, which involved extensive development, testing and re-testing. The end result is a customized disruption solution which meets the needs of SWISS and its passengers. Early signs already indicate tangible benefits for SWISS: