Amadeus Ticket Changer

A comprehensive portfolio of automated solutions to efficiently manage ticket exchanges and refunds across all channels.

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Introducing Amadeus Ticket Changer

 

 

Reduce costs and protect revenue

Reissue tickets up to 7 times faster, and handle refunds with ease, across call centers and ticket offices, while eliminating errors and duplicate processes. Secure change fees and fare-tax difference collection, cutting revenue loss significantly. All thanks to automation.

Enhance the traveler experience

Ensure customers can quickly and easily find alternative flight options that fit their budget through a simple, reliable service for online ticket reissues and refunds.

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Benefits

Amadeus Ticket Changer (ATC), combines Amadeus Fares and Pricing engine with powerful ticketing functionality.

Efficiency‑driven revenue protection

Reduce losses caused by manual inefficiencies, by securing change fee and fare‑tax difference collection.


Enhanced traveler flexibility

Make things easier for travelers by giving passengers a reliable and accurate way to find alternative flights and stay flexible.


Seamless handling

Manage ticket reissues and refunds in involuntary situations.


Productivity through automation

Get more productive with automated computation and reduce manual workload.


Dynamic disruption management

Reactively and proactively manage disruptions both when they happen, and even anticipate them.


Proactive commercial adaptation

Automatically apply commercial measures to handle reissues or refunds in the process of managing disruption proactively.

Access a comprehensive portfolio of automated tools to manage ticket exchanges and refunds

Amadeus Ticket Changer reissue

Based on ATPCO Category 31 rules, automate the necessary calculations to reissue airline tickets and store in the correct ticketing formats required for subsequent document issuance.

Amadeus Ticket Changer refund

Automate ticket refunds in line with ATPCO’s Category 33 rules. Manage more complex refund scenarios and get an instant, accurate calculation of refund amounts, including cancellation fees for all ticket types.

Amadeus Ticket Changer involuntary

Manage efficiently ticket re-issuance for involuntary cases. Override change conditions, waiver change penalties, and pass on the same fare conditions to the new tickets. With automated refunds, you won’t have to do anything manually.

Amadeus Ticket Changer name change

Passenger name change fees are calculated accurately in line with policies and necessary documents prepared for re-issuance ensuring efficiency while eliminating revenue loss.

Amadeus Ticket Changer shopper

Combining the smooth shopping experience of Amadeus Flex Pricer and the accuracy of Amadeus Ticket Changer Reissue, give customers the flexibility to choose alternative flight and fare options seamlessly, thanks to calendar displays.

Amadeus Ticket Changer miles upgrade

Automatically calculate ticket upgrades bought using air miles. File these upgrades in miles and get the tax difference figures in cash currency.

Amadeus Ticket Changer dynamic waiver

Establish special commercial measures in response to anticipated disruptions such as strikes or adverse weather conditions.