Amadeus Ticket Changer

Reduce operational costs, protect revenue and enhance end-user experience with Amadeus Ticket Changer (ATC). Combining our advanced Amadeus Fares and Pricing engine with powerful multi-channel ticketing functionality, ATC provides you with an optimized approach to managing ticket changes.

Eliminate your revenue leakage through ticket change automation.

Product

Benefits

Reduce operational costs and increase efficiencies

Automate airline ticket reissues/refunds across airline call centers and ticket offices. With ATC, you can reissue tickets in a voluntary context in two minutes, far outmatching the average time of 15 minutes, when manually handled.

Safeguard your revneue

ATC enables you to secure fare/tax differences and change the fee collection, drastically minimizing revenue loss caused by manual methods.

Enhance the end-user experience

Ensure customers can quickly and easily find the right flight for their budget and access a more reliable and simplified service for online ticket reissues and refunds.

Features

Amadeus Ticket Changer Reissue

Automate the necessary calculations to re-issue airline tickets and stores the results in the correct ticketing formats required for subsequent document issuance.

Amadeus Ticket Changer Shopper

Combine the advanced shopping experience of Amadeus Flex Pricer with the superior reliability and accuracy of Amadeus Ticket Changer Reissue. This tool enables customers to easily choose new flights and more flexible fares thanks to the calendar display and the upsell panel.

Amadeus Ticket Changer Miles Upgrade

Automatically compute the upgrade of a commercial airline ticket to a superior cabin using air miles. The calculation of the upgrade is filed in miles and the tax difference calculation is provided in the payment currency.

Amadeus Ticket Changer Involuntary

Handle the reissuance of tickets in involuntary situations. You can override change conditions, waiver change penalties and carry forward the original fare conditions to the new tickets. ATC Involuntary Refund automates refunds in case of involuntary situations.

Amadeus Ticket Changer Dynamic Waiver

Allow your airlines to introduce commercial measures in a disruption context and have the system in place to automatically apply these at reissuance-refund time, when passengers request a ticket exchange-refund.

Amadeus Ticket Changer Refund

Automate the ticket refund process, using the ATPCO Rule Category 33 for voluntary refunds. This end-to-end solution helps airlines manage all refund scenarios and performs an immediate, accurate calculation of the refund amount and cancellation fee, for any type of airline ticket.

Product Highlights Amadeus Ticket Changer

Access a comprehensive portfolio of automated tools to efficiently manage ticket exchanges and refunds across all channels.

Minimize revenue loss caused by manual inefficiencies by securing fare/tax differences and fee collection
Gain in productivity thanks to the automated computation
Allow passengers to find new flights and flexible fares with superior reliability and accuracy using Amadeus Ticket Changer Shopper.
Tackle disruption from both reactive and proactive angles
Manage the reissuance or refund of tickets in involuntary situations using Amadeus Ticket Changer Involuntary.
In a proactive disruption management approach, you can automatically apply commercial measures at the point of reissue or refund with Amadeus Ticket Changer Dynamic Waiver.

Contact us to learn more about Amadeus products