We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
Canada Guam United States Micronesia Blog
Chatbot Amanda has been a very busy bot since coming to North America last August. Over the past three months, her popularity has grown so much that on a daily basis, 40 customers in the US chat with her, and another 15 Canadians can’t go a day without connecting with their favorite AI assistant!
What are they chatting about?
Everything from how to create a PNR (Passenger Name Record) to pricing, to SSRs (Special Service Requests) and TSTs (Transitional Stored Tickets). What’s more, a few inquisitive customers have even attempted to get to know Amanda personally! Here’s a quick look at what she’s been doing these past few months.
Conversations with travel pros in Canada
Top 5 topics in Canada
American travel agents connect with Amanda
Top 5 topics
Amanda, will you be my BFF?
Last May, our research showed that 5% of all interactions between Amanda and Amadeus customers were personal in nature, such as, “How old are you?” or “Do you have a boyfriend?” Most recently, customers in the Americas posted these messages: “Got kids?” and “Let’s go out for a drink!” Always the professional, Amanda knows how to stay on-topic and focus on helping Amadeus travel agents get the answers they need to do their jobs better.
Around the globe, Amanda continues to learn new languages, help more customers in more markets, and prepare for integration into Amadeus Service Hub (our customer service portal) and other Amadeus solutions. Three Amadeus customers in North America summed it up best when they posted these recent comments: “Love you.” “Just would like to say thank you.” “[You] are very helpful.”
We happen to agree! If you’d like to see what Amanda can do, meet her today in the chat window at the bottom right-hand side of your screen of Amadeus Selling Platform Connect. She’s available 24/7 – and promises to be the BFF bot you can always count on for the answers you need.