Amadeus Ticket Changer Refund: How to refund an e-ticket

Current refund processing methods are, however, complex, time-consuming and a source of frustration for travel professionals. Manual handling brings a high risk of errors which can increase the number of debit memos and potential loss of revenue.

In comes Amadeus Ticket Changer Refund. ATC Refund automates your ticket refunding process, significantly cutting the time spent on calculating refunds and reducing your workload. The result is a faster, more efficient refund service for you and your customers.

Not sure how to get started? We will help you along with our latest Amadeus Tip:

For a list of participating carriers and deployed markets, refer to the Amadeus Help pages FQNATC/CXR

To initiate an automated refund with ATC by e-ticket number and to display the refund record, enter:

TRF172-9876543210/ATC

Entry                Description

TRF                    Transaction code

172-                   3-numeric airline code, dash

9876543210     10-Digit document number

/ATC                  Slash, ATC Refund indicator

Automated refund with ATC by FA/FH element

To initiate an automated refund with ATC by PNR FA/FH element line number for an e-ticket from a retrieved PNR and to display the refund record, enter:

TRF/L6/ATC

Entry         Description

TRF             Transaction code

/L6              Slash, PNR line number of the FA or FH element

/ATC            Slash, ATC Refund indicator

Automated refund with ATC from the query report

To initiate an automated refund with ATC from the query report and to display the refund record, enter:

TRF/I-121/ATC

Entry        Description

TRF             Transaction code

/I-121           Slash, query report item identifier (I), dash, sequence number of the item in the query report

/ATC            Slash, ATC Refund indicator

Initiating an Automated Refund with ATC

To initiate an automated refund with ATC and to display the refund record before processing it, you enter the /ATC option and the ticket number, the PNR FA/FH element line number, or the query report sequence number of the item you want to refund.

The refund record is displayed in cryptic mode (panel mode is not supported). The refund record is automatically updated with the refundable taxes, the fare refund, and the cancellation fees, which have already been deducted from the refund total.

For ATC refund you can use the normal refund entries to update (TRFU), redisplay (TRF), process (TRFP) or ignore (TRFIG) the refund record and the refundable tax record.

For ATC refund, manual updates of the following elements affect the guarantee of an ATC refund, and are indicated with a \* in the line of the refund record to the right of the updated element:

• Fare paid, Fare used, Cancellation fee, or Tax Refund

When you enter TRFP to process the refund, the refund is registered in the sales report.

• Reference: Amadeus Help pages HE ATC, GPREF, GPRE2