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Connected journeys: How will technology transform travel in the next decade?From AI-driven planning and biometric check-ins to smarter disruption management.
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- Amadeus Experience Design
Amadeus Experience Design
Experience Design aims to create a seamless and integrated experience, simplifying the adoption of biometric solutions for everyone involved.
Overview
Elevating flight experiences
Transform the passenger experience with Amadeus Experience Design.
Our biometric solutions enable contactless and seamless interactions from check-in to boarding, enhancing passenger satisfaction and operational efficiency.
By streamlining processes and reducing bottlenecks, airports and airlines can improve on-time performance and increase passenger throughput.
With travel design specialists, we continuously refine the passenger journey to deliver an exceptional travel experience.
Contactless experiences
Our solutions transform the way passengers interact with stakeholders throughout their travel journey by providing a contactless and paperless biometric experience.
Boost revenues
Thanks to streamlined throughput, airports can boost their revenue as passengers have more time to browse and spend at concession stands, shops, and food outlets.
Data driven approach
Our data-driven approach ensures that every aspect of the passenger experience is optimized, from check-in to boarding.
Benefits
Securing identities, simplifying processes
Our innovative solutions facilitate fast, secure, and seamless border processing through biometric verification, significantly reducing queues and wait times.
Address unique challenges
By leveraging the power of our Seamless Journey Platform® and our extensive UX Research, we create a frictionless experience that addresses the unique challenges of border control.
Smooth adoption
Our service packs are designed to ensure smooth adoption and continuous improvement of our solutions, providing a safe and efficient crossing for all travelers.
Identity verification
Our comprehensive biometric solutions provide secure, efficient, and user‑friendly identity verification processes.
Resources
Latest insights
Get up to speed with expert border authority insights and the latest industry news from Amadeus.
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Research reportBuilding the biometric airportOctober 8, 2021 -
BlogTechnological innovation driving the passenger experience revolution at global airportsAugust 29, 2023Carl Rogers -
Research report9 Questions Airport leaders should consider reportJune 17, 2021 -
BlogHow can Digital Identity create a better travel experience for us all?February 19, 2024François Blanc
Related Products
Explore the full Seamless range
Amadeus provides end‑to‑end solutions that combine a comprehensive software platform with seamless and contactless state‑of‑the‑art equipment, making travel journeys feel effortless.
Next steps
Let’s talk Amadeus Experience Design
Whether you are looking for inspiration or ready to discuss implementation, our teams are on‑hand to assess your needs and provide expert guidance.