Amadeus Smart Message

A faster, easier, smarter way to exchange baggage messages.

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Overview

Introducing Smart Message from Amadeus

Amadeus Smart Message is the faster, easier, smarter way to exchange baggage messages at your airport.

Multi-message solution

Keeping track of baggage means exchanging multiple messages at each touchpoint; from bag drop, sortation and loading systems, until the bag reaches the arrivals carousel.

A newer, reliable option

With established baggage message distribution solutions relying on traditional and costly methodologies, the industry called for newer, reliable options. The answer is Amadeus Smart Message.

Smart platform

Amadeus has developed a smart messaging platform that connects to any baggage handling systems via the Amadeus platform, routing messages from any DCS to every touchpoint in real-time.

Amadeus Smart Message

A faster, easier, smarter way to exchange baggage messages

As soon as product releases are available, they are rolled out to every airport at no additional cost. There are no upgrades to schedule and no need for local experts to install new software.

A universal messaging platform for every airport

Smart Message connects to all baggage handling systems and all DCSs so it’s quick and easy to switch on new carriers. If you are using the Amadeus Baggage Reconciliation System, you also benefit from instant integration and data sharing as both solutions are hosted in the Amadeus platform.

Cloud‑hosting takes away the need for local infrastructure

Our smart messaging platform is cloud‑hosted, so no local infrastructure is required, and software is remotely installed. Once integrated, messaging between your baggage handling system and airline DCSs is performed automatically. 

Real‑time message exchange

Behind the scenes, Smart Message checks, routes and securely delivers each baggage message to the correct touchpoint, in real‑time. Messages are also archived ensuring no data is lost.

Full compliance with messaging standards

Our platform meets IATA and ICAO recommended messaging standards for baggage sortation, handling and tracking. This ensures your airport is compliant with industry practices.

Optimize resources with insights on baggage activity

All baggage messages can be viewed on your personal dashboard, so you can monitor baggage activity by flight and by airline at any given time.

Identify peaks and trends,

Smart Message enables you to identify peaks and trends, so you can ensure the necessary resources are in place to operate efficient baggage handling at your airport.