Amadeus Customer Service for Airports

Make the most of your Amadeus solutions with our customer service for airports and learning portal. Get the tools and the knowledge you need to thrive.

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Overview

We offer our airport customers a wide range of support and learning services

From pre to post implementation, we ensure that your queries are answered and any incidents are resolved promptly, to ensure business continuity.

Train the trainer approach

With our ‘train the trainer’ approach, we provide specialist training per solution, so that your staff can handle basic functional or technical queries.

Specialist support available 24/7

Should you need to escalate any issues to our service management center, we have ITIL-certified product experts on-hand 24/7, who take ownership of the incident and manage its resolution.

Comprehensive e-learning portal

In addition to the support we provide, you can access the airport area on our e-learning portal - Amadeus Service Hub (ASH). ASH contains user guides, tips, video tutorials and self-service tools.

Customer service solutions

Receive expert customer service for airports 24/7 anywhere worldwide

Ensure your team has the skills and functional knowledge they need to make the best use of their Amadeus solutions with our customer service for airports and learning portal.

Dedicated implementation team

When you implement our airport solutions, we assign a dedicated implementation team to guide you through the process. And we upskill your staff to offer first level help desk assistance.

Add‑on support service options

In addition to the support services we offer for implementation, training, documentation and e‑learning, airports can request optional support services. 

First‑level help desk available

First‑level help desk ‑ managed by Amadeus on your behalf ‑ is available for some products; and we offer customized reporting for service performance metrics, so you can perform your own business analysis. 

Amadeus Service Hub (ASH)

ASH contains user guides, troubleshooting tips, video tutorials and self‑service support tools, which we continually review and update. ASH gives you the flexibility to resolve many ‘how‑to’ queries and expand product knowledge at your own pace.


Case study

A decade supporting innovation at London Heathrow

Read our case study and learn why Heathrow believes Amadeus’ support model is essential to its success.

Download case study