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Amadeus Corporate University
Amadeus Corporate University offers both Amadeus functional and non-functional related courses to the travel industry.
Enhance your knowledge, maximize your capabilities and efficiency with an interactive learning experience from Amadeus.
A variety of courses are available, from creating your very first PNR to advance levels. At every step of your learning experience, Amadeus will be there 24/7!
Discover a fun new way of learning with the world’s leading booking platform and together, let’s shape the future of travel.
- Highly qualified system trainers
- Amadeus Courses available all year round
- Customized training needs of local market
- High priority (training slots)
- Special training requests accepted
- World class training facilities
Material
e-learning login
e-learning registration form
Amadeus learning centre
Amadeus Basic Course
Basic Training focuses on creating your first PNR and other essential functionalities of the Amadeus system
Description
Blended Learning on creation and modification of air bookings and other PNR elements using the Amadeus Command page. This course takes 2 days and provides you with a certification exam.
Pre-requisite
Completion of e-Learning videos on Reservation and Fares.
Target audience
Recommended for Travel Consultants with minimal experience on the use of the Amadeus system.
Objectives
- Reinforcement of the reservation entries learned from the Amadeus videos.
- Participants will be able to practice and appreciate more the Amadeus Reservations functionalities.
- At the end of the training, they will be able to use the Amadeus system confidently for air booking and modification.
Course Outline
- Amadeus Service Hub / HELP page
- Availability
- PNR Creation / End transaction
- Split PNR
- Rebooking
- Name Amendment
- PNR Update / Queues Management
- Extension of Security
- Fare Quote Display
Amadeus Fares Course
(AFC)
Description
Blended learning on display of fares, understanding fare notes, pricing with and without a PNR.
Duration
1 day with a certificate of participation.
Pre-requisite
Completion of e-Learning videos on Amadeus Reservations and Pricing
Objective
By the end of the training, Non IATA or IATA agents will be able to display published fares and understand fare restrictions/conditions.
Participants will be able to appreciate the importance of reading fare notes and use it as a basis in creating a booking
Course Outline
- Fare Quote Display
- Fare Notes, applicable routes, booking class exceptions
- PNR Pricing
- Currency Conversion
- Airline Exchange rate
Amadeus Non Air Workshop
NON AIR
Description
Instructor led training on hotels, cars booking and modification using the graphical page.
Duration
1 day with a certificate of participation.
Pre-requisite
Completion of e-Learning videos on Amadeus Reservations.
Objective
At the end of the training, participants will be able to book and modify hotels and cars booking using the graphical page of Amadeus.
Course Outline
- Hotels and Cars information page
- Hotels booking
- Hotel booking modification
- Cars booking
- Cars booking modification
Amadeus Advance Reservation
ADV
Description
The participants must have completed Amadeus Basic Course (ABC)
Duration
2 days with a certification exam.
Objective
To access functionality on short cut for availability, various retrieval, copy a PNR, queues, customer profiles
Course Outline
Day 1
- Diagnostic Exercise
- Availability Options
- 7 Day Search
- Timatic
- Non Homogenous PNR
- Seat Request
- APIS
- Frequent Flyer Number
- Remarks Element
Day 2
- PNR History
- PNR Claim
- Past Date Retrieval
- LMB
- Should Be Command
- Queue Management
- Customer Profile
Amadeus Ticket Reissuance
ATR
Description
A dedicated training on the different scenarios of manual and automatic exchanges for IATA ticketing officers.
Duration
1 day with a certificate of participation.
Pre-requisite
- Completion of the e-Learning videos on Reservation, Pricing and Ticketing.
- Must have attended the Amadeus Fares Pricing and Ticketing class and with at least 3 months experience in the principles of manual exchanges.
Objective
At the end of the training, participants will be more confident in manual and automatic ticket exchanges.
Course Outline
- Manual pricing and ticketing
- Manual exchange of totally unused tickets, Published and Nett Remit tickets
- Manual exchange of partially used tickets, Published and Nett Remit tickets
- Manual exchange of ITX tickets and Negotiated Farexpert
- Automatic Ticket Exchange
Fares and Ticketing Refresher Course
RAFT
Description
A day of review on pricing and ticketing entries for IATA ticketing officers. Scenario based exercises are provided to build more confidence in this functionality.
Duration
1 day with a certificate of participation.
Pre-requisite
- Must have completed reservations, pricing and ticketing videos.
- Must have attended the Fares and Ticketing class.
Objective
To update IATA agents on Amadeus Ticketing entries. To provide an opportunity for the agents to practice ticketing using the Amadeus system.
Course Outline
- Gross and Nett pricing, ticketing
- Negotiated Farexpert
- Automated Ticket Changer
- System Enhancement Advisories ( latest)
Reservations Refresher Course
RABC
Description
This is a course that is offered to all agents who wants to be updated on Amadeus Reservations. The participant must have attended the ABC class or have been using Amadeus for booking.
Duration
2 days with a certificate of participation.
Course Outline
Day 1
- Review on PNR Creation
- End Transaction
- PNR printing
- Help tools
Day 2
- Cancel
- Cancel and Rebook
- Split
- Efficient Booking Practices
- Queue Management
Conversion Course in Basic Reservation
CABC
Description
This is a session to introduce the Amadeus Reservations and Fares Pricing functionality to migrating agents from another GDS.
We call this course a “jump start” in Amadeus system.
Pre-requisite
Completion of e-Learning videos on Reservation and Fares Pricing.
Target Audience
Migrating agents to the Amadeus system.
Objective
For agents migrating to Amadeus to become familiar with the basic functionalities before the go-live date of their Amadeus system.
Duration
1 day.
Course Outline
- Fare Quote Display
- Basic Availability / Dual City Pair Availability
- Direct Access and Carrier Preferred Availability
- PNR creation
- PNR Retrieval
- PNR Update
- Basic Queues Management
- Amadeus Service Hub / He page
Low Cost Carriers
LCC
Description
Specific booking procedures of the following airlines are discussed: Air Asia, Cebu Pacific and Jetstar.
All bookings will be done in the command page.
All bookings will be done in the command page.
Pre-requisite
Travel Consultants must be knowledgeable in creating PNRs in Amadeus. Completion of e-Learning videos on Light Ticketing, which is applicable to AirAsia.
Objective
At the end of the training, participants will be able to book the featured airlines following their specific requirements.
Duration
1 day with a certificate of participation.
Course Outline
- Booking Procedure for Air Asia
- Booking Procedure for Cebu Pacific
- Booking procedure for Jetstar
- Payment Process for each airline
Short Courses
CPRO ABQ
Customer Profiles - CPRO
This is a course on creating a “database” of the information of individual travelers and the company they are connected with.
Certificate of participation.
Pre-requisite
- Completion of the e-Learning videos on Reservation, Pricing and Ticketing.
- Must be using the Amadeus system in PNR creation for at least 3 months.
Target audience
Travel Consultants.
Objective
At the end of the training, travel consultants will be able to create and maintain information of their individual travelers
Amadeus Basic Queues - ABQ
It’s a two hour briefing on how to manage basic queues. All agents are invited to attend to reinforce the importance of this functionality in updating the status of their flights. Most especially the air segments with HX advice code.
No certificate.