Amadeus Selling Platform Connect - Quality Monitor

Quality Monitor ensures every customer enjoys the same level of service by enabling workflow standardization across your agency, in addition to the integration of dedicated productivity tools for maximized performance.

Enforce process standardization across your agency for maximized productivity and performance.

Product

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Empower your agents and drive productivity

By using predefined rules, Quality Monitor provides uninterrupted alerts and "stop" signals to help agents track their progress and apply manual or automatic corrections in real-time.

Improve PNR quality

Verify PNR elements content based on pre-defined rules, and avoid sending PNRs with incorrect or incomplete information to the back-office.

Improve PNR quality

Verify PNR elements content based on pre-defined rules, and avoid sending PNRs with incorrect or incomplete information to the back-office.

Streamline corrections

Offer guidance for corrective actions and apply correction on-the-go.

Streamline corrections

Offer guidance for corrective actions and apply correction on-the-go.

Videos

Account Number Validation Rule

The automated control rules of Quality Monitor help you get savings in the billing processes at your agency!

Form of Payment Verification Rule

The automated control rules of Quality Monitor help you monitor the sales made to your customers during the year.

APIS /TSA Verification for Flights to the US

Obtain a higher level of quality in the information in your bookings, and guarantee a better service to your passengers.

Verification of Tour Code and Commissions

The automated control rules of Quality Monitor help you reduce costs and maintain full visibility on the sales made through each airline

Product Highlights Amadeus Selling Platform Connect - Quality Monitor

Enforce agency rules and processes on your agents, allowing for standardized workflows and maximized productivity.

Check PNR content based on pre-defined rules.

Block,, warn or inform your agents of errors before applying corrective actions.

Proactively manage adherence with pre-defined triggers at Pricing, EoT or at the point of ticketing.

Trigger a Script or Smart Flow to apply the required correction.