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Vulnerability Disclosure Policy

Last updated - March 2025

Vulnerability reporting policy

Amadeus appreciates the valuable role independent security researchers play in Internet security today. Keeping our customer’s data secure is our highest priority and we encourage the responsible reporting of any vulnerability that may be found. By responsible disclosure Amadeus expects to be provided information about potential security discoveries in a private and confidential manner such that it can be verified and responded to before being made public. Additionally, Amadeus pledges not to initiate legal action against security researchers as long as they adhere to below conditions.

A managed VDP provides a coordinated channel and framework to enable anyone, anywhere, to responsible disclose security vulnerabilities found on publicly accessible assets. A managed VDP helps reduces noise and accelerates remediation. For more context, please see the Vulnerability Disclosure Program .

Reporting a potential security vulnerability

Security researchers should confidentially and responsibly disclose full details of a suspected vulnerability so Amadeus application and security teams may validate and reproduce the issue by sending a vulnerability report.

Amadeus does not permit the following types of security research

Exploitation of a potential vulnerability - only the reporting of potential vulnerabilities
Causing or attempting a Denial of Service(DoS) or Distributed (DDoS) condition
Causing or attempting to cause a service availability risk for production systems, applications or data
Accessing or attempting to access data or information that does not belong to you or that you do not have authority to be accessing legally or contractually
Destroying or corrupting, or attempting to destroy or corrupt application data, systems or network data or information that does not belong to you - or that you do not have legal or contractual authority to access
Phishing or social engineering of Amadeus employees, affiliates, or Amadeus customers
Running automated scanning tools
Current customer or potential new customer security research on community systems

The Amadeus security team commitment

To all security researchers who follow the above policy, the Amadeus security team will make best efforts to:

Respond in a timely manner, acknowledging receipt of your report
Handle your report with strict confidentiality and not pass on personal details to third parties without your permission
Amadeus may at some time in the future give recognition for the discoverer of vulnerabilities – unless the security researcher chooses to remain anonymous which will be respected

No compensation

Amadeus does not compensate people for reporting security vulnerabilities. Any such requests for compensation either directly - or externally in vulnerability marketplaces - will be considered a violation of the above policy conditions. In such an event, Amadeus reserves all of its legal rights.

For U.S. residents:

Please refer to ourUnited States Supplemental Privacy Noticefor additional information applicable to individuals residing in the United States.