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White paper

Partnership for the future of business travel and beyond

Download now

During these unprecedented times, having a reliable partner is key. That’s why we’re excited to partner with UK’s Business Travel Association (BTA), so together, we can give you even more meaningful observations and data to keep the travel world moving forward.

Our new industry paper, The Future of Business Travel in 2021 and Beyond,has insights based on interviews with experienced members of the BTA’s executive board. We combined that with our research and data, and looks at how travel can recover in 2021.

Beside different new emerging trends and threats to our industry, that has been hit hard due to the pandemic, we also have some positive news on the way to recovery:

Invaluable TMCs’ expertise:duty of
care and risk management will be on everyone’s mind
Technological revolutionwithhuman interactionis key in winning new clients and delivering effective programs
New opportunities for TMCsto meet an increased need for beyond-air packages
Talent gap:the biggest concern amongst interviewees is the talent gap that will show even more once travel returns
Travel confidence:how fast we return to business travel will ultimately depend on how fast we rebuild travellers’ confidence and is vital part of recovery.

As a community, we all have an important part to play and a unique opportunity to change travel for the better. As wereboot, recharge and rethink business travel, collaboration with our customers and partners, together with technology, will be one of the key ingredients in rebuilding business travel. So let’s do it together!