Heathrow Terminal 2 sets new standard of airport common use practices

Graham Maclellan

LHR T2 Implementation Project Manager, Amadeus IT Group

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Travellers at London Heathrow Terminal 2 – affectionately known as ‘The Queen’s Terminal’ – have one of the most efficient and seamless airport experiences in the world. So much so, that the terminal has earned accolades for its consistent service since opening in June 2014. But the journey to propel The Queen’s Terminal to the forefront of airports worldwide required a lot of collaboration, and cutting edge airport common use technology.

At Amadeus, we worked hand in hand with Heathrow Airport, Star Alliance and its airline members and the airport facility services provider ASIG to develop truly cutting edge airport common use technology that ensures a seamless and more efficient airport experience for all passengers.

Now we are proud to see everything coming together smoothly so that passengers at Heathrow T2 can use any self-service kiosk and any bag drop touch point in one of the four check-in zones, regardless of which airline they’re flying with. This has helped speed up the pre-departure experience, whilst ensuring a consistent service level across alliance partners.

The benefits of uniting the 23 Star Alliance member airlines under one roof are clear. The process of setting the standard for airport common use practices has been complex and is the result of the close collaboration between all stakeholders.

To hear first-hand how these elements came together to create a more seamless and efficient travel experience – have a look at this video case-study where I share my views, together with some of the other key players of this large, challenging, and exciting project.