Exploring opportunities for a better connected airport experience

Borja Saki

Corporate Communication Senior Executive, Amadeus IT Group

This content is only available in this language.

Featuring a variety of experts, including Hamburg Airport’s CEO Michael Eggenschwiler and Mumbai International Airport’s VP of IT Meenakshi Agrawal, the panel met to discuss what the next 10 years holds for general airport processes and what travel players should plan for.


I recently had an opportunity to attend day one of thePassenger Terminal Expoin Barcelona and found the panel discussion ‘The future of passenger processing – what can make the experience even better?’ especially interesting.

The main challenge identified by panelists was the fact that there is no common platform between airports and airlines, which can cause significant delays and a major drop off in operational efficiency.

What ideas were airport players considering for a better connected travel experiencefor passengers?

The obvious answer was of course new types of technology – specifically the potential of mobileto create a connected airport experience from start to finish. Though mobile has the greatest possibility of being put to use sooner rather than later, panelist were quick to point out that the industry relies on worldwide availability and if you implement new technologies at one or a few airports, then there wouldn’t be any use for it with limited buy in.


The big question on everyone’s mind was whether or not airports and airlines have the necessary infrastructure ready and the appetite to invest in order to adopt new technological advancements such as biometrics – with the example of RFID being available, yet the baggage tag still being widely used.

Combining technology and airports

One key point was clear; technology is moving faster than many airport players and there is a significant need for more integration between them to create a truly connected experience.

Stay tuned for more coverage of the Passenger Terminal Expo and in the meantime, have a look at our blog posts on airports.


Traveler Experience, Mobile, Events