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Amadeus Learning Universe: study at your own pace

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Today’s travel professional is looking for opportunities to learn anywhere: at the office, at home or on the go. Therefore, we launched our new learning platform: Amadeus Learning Universe.

We integrated the Amadeus Learning Universe (ALU) into our Amadeus Service Hub to make it easier to access. Also, it provides a seamless online experience.

Discover our Amadeus Learning Universe here!


amadeus learning universe

What can you learn on ALU?

Every travel agent can learn something new on our Amadeus Learning Universe (ALU).

Let’s give you a few examples of our endless offer:

  • Travel and Tourism Fundamentals Learning Path. Developed for new travel agents. This course offers a thorough explanation of commonly used language. Your introduction to day-to-day transactions.
  • Ticketing in Amadeus. Learn how to manage ticket issuance. Through a set of interactive videos and games, you learn how to issue, reissue and refund e-tickets and Electronic Miscellaneous Documents (EMDs) using cryptic commands.
  • Amadeus Light Ticketing. As a ticketing agent, you learn how to book a flight from a light-ticketing. An interactive video teaches you how to create a PNR and add ancillary services.


amadeus learning universe

Choose your own learning path

ALU holds the same great features of Amadeus e-Learning, including a calendar to mark upcoming training sessions and your personal learning history.

But we added handy features like one-click enrollment in instructor-led and self-paced learning pathways.

We are also pleased to introduce learning paths – a series of training modules that will guide you from beginner to a more advanced level within a single topic.

Additionally, we added a more robust personal dashboard that will keep your progress in one – central – place.

On the homepage of the Learning tab, we included a navigational video to help you get started. In this video, we highlight the most significant changes and benefits.

Made for you (by you!)

The launch of ALU is the result of a global initiative to bring the best-in-class online training to the Benelux.

We worked closely with key account services to involve customers at an early stage to give feedback sessions, gather information and to expand our e-learning offerings and custom training options.

We wish you much success in your e-learning endeavors!

Discover our Amadeus Learning Universe here!