How Amadeus and ICM Airport Technics will transform the airport passenger experience

Bruno Spada

Executive Vice President of Airport IT, Amadeus

This content is only available in this language.

Often the passenger experience in airports is not great. Long queues to check bags in and disparate services and technologies that do not always speak to each other are commonplace.

In essence, airports are crying out for open self-service solutions to help take the friction and hassle out of the airport experience for passengers. That is why Amadeus has agreed to acquire ICM Airport Technics. ICM is a global leader in passenger automation and self-service bag drop solutions for airports and airlines. By combining Amadeus’ and ICM’s software and hardware capabilities, by accelerating and introducing more self-service options, and by using the power of biometrics, this acquisition will ensure that together we can deliver better journeys for passengers in the future.

Since 2009, ICM has processed more than 75 million bags worldwide and is a global leader in providing airports with either retro-fitted or replacement type Auto Bag Drop (ABD) units. ICM is also an early pioneer in biometrics for baggage processing.

ICM is a fantastic company and will be a perfect cultural fit for Amadeus. We will bring ICM’s technical know-how and strong customer focus to our expertise and product offering for airports. Importantly, customers continually tell us they need a strategic end-to-end solution in order to answer the evolving operational needs of the airport – they don’t want to have to work with multiple suppliers but rather single providers that can harness the best of the very latest technologies and who ultimately can ‘do it all’: this deal delivers just that.

I believe this deal will also accelerate our future innovation capabilities. Combining ICM and Amadeus’ advanced technology expertise will provide an open platform for airport innovation, and will act as a trampoline for growth for Amadeus and ICM in the coming years ahead.

We’re now in stronger position in the airport sector to drive future growth. Smart airports continue to invest in improving capacity and efficiency while increasingly wanting only to work with strategic providers that can offer all of the components they need in one place. To this end, our airport customers will now be able to enhance and improve their existing services to passengers while continuing to ensure passenger safety and security.

For more details, visit the Amadeus Newsroom.


Traveler Experience