Amadeus profile and corporate performance
Amadeus’ purpose is to make the make the experience of travel better for everyone by inspiring innovation, partnerships and responsibility toward people, places and planet.
Corporate performance
ESG performance and targets
Travel industry outlook
Amadeus profile
Our people
Amadeus’ people are our greatest competitive advantage, and they’re critical to the success of our strategy. Our people are curious about the future: they’re experts in technology and travel, and they offer deep insights and knowledge.
Demographics
Working at Amadeus
Talent
Business areas
Amadeus operates several complementary business lines with significant commercial and technological synergies. Through them, we offer cutting-edge technology solutions that help key players of all types in the travel industry.
Air Distribution
Air IT solutions
Hospitality and transversal solutions
Technology
The travel industry relies on technology to provide the best user experience and fully personalized travel-centric solutions to travelers. In this dynamic context, Amadeus enjoys a privileged position. We offer a large portfolio of travel-dedicated applications to the travel industry actors globally.
Leadership in travel technology
A business-oriented technology organization
Technology centers worldwide
State-of-the-art development methodology
An effective cloud-based architecture
Distributed operations and data centers
Green IT and energy efficiency
Security
From open API to an open platform strategy
Advanced data analytics and business intelligence
Innovation
We deliver innovative solutions that address the needs and expectations of travelers as well as the challenges and opportunities of the travel industry.
Travel industry and entrepreneurial ecosystem
Strategic alliances: co-innovating with our partners
Nexwave, the Amadeus business incubator
Bottom-up innovation, empowering employees to shape our future
Research
Innovation to enhance our processe
Empowering talent journeys
We want to enable every employee to reach their full potential by fostering a culture of purpose and belonging, by attracting the best talent from all backgrounds and by positioning the company as a role model for an inclusive employee experience.
Engaging culture for all
Best selves at work
Talent magnet
Driving social impact
Travel can be a force for good. At Amadeus, we want to increase the positive impact of travel and tourism on society. With our technology, people and global network, there’s great potential to drive social impact in collaboration with our stakeholders.
We’re maximizing our positive impact to society
Supportive neighbors
Inclusive travel technology
Inclusive travel ecosystem
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Amadeus colleagues all over the world stepped up to do their part during our fifth annual Global Amadeus Volunteer Day, participating in a range of social actions.
Fostering environmental sustainability
Our environmental sustainability strategy is based on three pillars: (1) Responsibility: addressing the environmental efficiency of our operations; (2) Commitment: supporting our customers with our sustainability value proposition; and (3) Collaboration: with industry stakeholders in joint sustainability initiatives.
Environmental efficiency of Amadeus operations
Environmental sustainability value proposition
Collaboration in industry environmental initiatives
Amadeusʼ sustainability credentials
Corporate governance
Amadeus upholds the highest levels of corporate governance, which helps us maintain our market leadership and our reputation as a trusted partner for customers, suppliers, and other stakeholders. Our corporate governance policies and procedures are designed to help us achieve our objectives and protect the interests of our shareholders.
Corporate governance structure and policies
Board of Directors
Corporate risk management
Shareholders and financial institutions
Amadeus Investor Relations’ mission is to maintain an open dialogue and build long-term relationships, based on credibility and trust, with its financial community, including investors, research analysts and regulators.
Amadeus Investor Relationsʼ mission and activity
Amadeus industry affairs
Amadeus Industry Affairs works jointly with public authorities, trade associations and other institutions globally to protect the interests of the travel industry at large, based on the principles of transparency, fair competition, consumer choice and respect for society.
Working together with public stakeholders
Engaging private sector and trade industry stakeholders
Materiality and stakeholder engagement
Conducting regular materiality analyses is important for Amadeus to align our business strategy with our ESG ambitions and to help prioritize actions.
Materiality analysis
Amadeus’ contribution to the Sustainable Development Goals
Approach to stakeholder engagement
Voice of the Customer
Relationship with vendors
About this report
This chapter explains the objectives, scope and limitations of the Global Report, as well as the methodology to produce it.
Objectives, scope and limitations
Methodology
Production process overview
The quantitative and qualitative information published in the Global Report, as well as the fact that it’s verified by external consultants, have been key to remain in the Dow Jones Sustainability Indices.
The PDF version of this report is designed to be accessible to all users.
It is compliant with Level AA of the current European standard EN-301549,
the Web Content Accessibility Guidelines (WCAG 2.1), and the PDF/UA standard.