Amadeus profile and corporate performance
Corporate performance
Travel industry outlook
Amadeus profile
Amadeus’ purpose is to make the travel experience better for everyone. Our technology powers the global travel and tourism industry, inspiring more open ways of working and more connected ways of thinking, always with an eye on how the industry can evolve and how our customers can better serve travelers.
Business areas
Air Distribution
Air IT solutions
Hospitality and transversal solutions
Amadeus’ people are our greatest competitive advantage, and they’re critical to the success of our strategy. Our people are Amadeus operates several complementary business lines with significant commercial and technological synergies. Through them, we offer cutting-edge technology solutions that help key players of all types in the travel industry succeed.
Technology
Leadership in travel technology
A business-oriented organization
Technology centers worldwide
State-of-the-art development
An effective cloud-based architecture
Distributed operations and data centers
Green IT and energy efficiency
Security
From open API to platform-enabled strategy
Data analytics and business intelligence
The challenges in 2022 continued to drive technology advances with a major impact on travelers. We are an important part of this evolution, developing even more personalized offers and applications for our customers, with rich sets of functionalities and data, highest security standards and rapid response & processing times in all channels.
Innovation
Nexwave
Strategic alliances
Fostering collaboration
Diversifying innovation sources
Technology to power innovation
Innovation to improve our processes
Amadeus has increased its focus on innovation to provide our customers with the best solutions, to offer travelers the best experience and to identify new areas of growth. We also use innovation internally to drive efficiencies, attract and retain talents and improve our impact on the environment and society.
Amadeus people and culture
A caring company
Talent
Diversity and inclusion
2022 highlights
Amadeus’ people are our greatest competitive advantage, and they’re critical to the success of our strategy. Our goal is to build and caring and inclusive culture in which diversity of perspective and background is valued. We provide an environment that appreciates each individual and gives them the best possible opportunity to have a productive, stimulating, and enjoyable career, on equal terms.
Social responsibility
A responsible, inclusive and sustainable future
Our CSR achievements in 2022
Social Innovation Powers Good
Powering Good with Partners
Empowering Communities
Our corporate social responsibility (CSR) purpose is to bring our people and technology together to help build a responsible, inclusive, and sustainable travel and tourism industry.
Amadeus employees all over the world stepped up to do their part during our fourth annual Amadeus Volunteer Day, which ran throughout October and November 2022.
In Spain, some employees volunteered with the Spanish Red Cross logistics center to sort items for humanitarian aid.
Many Amadeus sites participated in green activities during Amadeus Volunteer Day extending the impact of our employee engagement initiative ¨Green is the new Blue¨.
Environmental sustainability
Environmental efficiency of Amadeus operations
Value proposition
Collaboration in industry environmental initiatives
Amadeus' sustainability credentials
Concerns over environmental sustainability—climate change in particular—have risen to unprecedented levels in the last two years, and are unlikely to wane in the foreseeable future. We’re an important player in the travel and tourism industry and we acknowledge our responsibility to contribute to the fight against climate change.
Corporate governance
In this chapter
Structure and policies
Board of Directors
Corporate risk management
Amadeus upholds the highest levels of corporate governance, which helps us maintain our market leadership and our reputation as a trusted partner for customers, suppliers, and other stakeholders. Our corporate governance policies and procedures are designed to help us achieve our objectives and protect the interests of our shareholders.
Shareholders and financial institutions
Amadeus Investor Relationsʼ mission and activity
Amadeus Investor Relations’ mission is to maintain an open dialogue and build long-term relationships based on credibility and trust with its financial community. We aim to increase awareness about Amadeus and ensure that stakeholders are informed on relevant company or industry news and our operational and financial performance.
Amadeus industry affairs
Engaging public stakeholders
Engaging private sector and trade industry stakeholders
Throughout 2022, Amadeus’ Industry and Regulatory Affairs unit continued to work jointly with stakeholders—public and private—across the global travel industry to build a common agenda based on the principles of transparency, fair competition, consumer choice and respect for society, showing a commitment to a reinforced public–private collaboration encompassing all the stakeholders in our industry.
Materiality and stakeholder engagement
Materiality analysis
Amadeus' contribution to the Sustainable Development Goals
Approach to stakeholder engagement
Relationship with vendors
Regular materiality analyses are important for Amadeus to align our business strategy with our ESG priorities and to help prioritize actions. It helps us to understand our impacts and our stakeholders’ concerns and meet their expectations. The relationship between our material issues and the SDGs’ targets, quantified according to the level of our contribution, has led us to prioritize SDGs 4, 5, 7, 8, 9, 10, 13, 16 and 17.
About this report
Objectives, scope and limitations
Methodology
Production process overview
This chapter explains the objectives, scope and limitations of the Global Report, as well as the methodology to produce it.
The quantitative and qualitative information published in the Global Report, as well as the fact that it’s verified by external consultants, have been key to remain in the Dow Jones Sustainability Indices.
The PDF version of this report is designed to be accessible to all users.
It is compliant with Level AA of the current European standard EN-301549,
the Web Content Accessibility Guidelines (WCAG 2.1), and the PDF/UA standard.