Amadeus profile and corporate performance
Travel fulfills our need to explore the world, it builds economies, broadens cultures and creates connections between societies. And it is one of the world’s largest business sectors.
Amadeus sits at the crossroads of travel and technology. We’re passionate in our pursuit of better technology to make better journeys. We connect travelers to the journeys they want, and we power the solutions that keep the world of travel moving.
Business areas
Amadeus operates several complementary business lines with significant commercial and technological synergies. Through them, we offer cutting-edge technology solutions that help key players of all types in the travel industry succeed.
Technology and innovation
The travel industry’s reliance on technology is accelerating, with multiple channels and methods to interact with travelers and manage services. The ongoing challenges in 2021 have continued to drive technology advances with a major impact on travelers such as touchless passenger handling and Safe Travel.
Amadeus people and culture
Amadeus’ people are our greatest competitive advantage, and they’re critical to the success of our strategy. Our goal is to reinforce an inclusive culture in which diversity is valued. We provide an environment that appreciates each individual and gives them the best possible opportunity to have a productive, stimulating and enjoyable career.
Social responsibility
Our corporate social responsibility purpose is to bring our people and technology together to help build a responsible, inclusive and sustainable travel and tourism industry. Travel can bring significant socio-economic benefits for local communities. This is why we focus on initiatives that contribute to the responsible development of travel and tourism.
From Costa Rica to the US, and Japan to South Africa, 2,400+ Amadeus employees around the world participated in a great variety of virtual and face-to-face activities.
In Nice, employees participated in various green workshops, learning to take care of the community and the environment.
One of the activities in Madrid was the restoration of a natural area by protecting trees and planting seeds.
Many Amadeus sites participated in green activities during Amadeus Volunteer Day such as planting trees and cleanups, extending the impact of Green is the New Blue.
Environmental sustainability
Environmental sustainability and climate action in particular have become crucial, gaining increased attention during last years, especially in the travel industry.
We have intensified our environmental sustainability strategy, which is based on three pillars:
- Responsibility. Addressing the environmental efficiency of our operations;
- Commitment. Supporting our customers with our sustainability value proposition
- Collaboration with industry stakeholders in joint sustainability initiatives
Corporate governance
Amadeus upholds the highest levels of corporate governance, which helps us maintain our market leadership and our reputation as a trusted partner for customers, suppliers and other stakeholders. Our corporate governance policies and procedures are designed to help us achieve our objectives and protect the interests of our shareholders.
Throughout 2021 we’ve continued to foster effective coordination of assurance activities across Amadeus, leveraging our updated Three Lines Model as part of our commitment to strong governance and risk management practices.
Materiality and stakeholder engagement
Materiality helps us understand our impacts and our stakeholders’ concerns and meet their expectations. The relationship between our material issues and the SDGs’ targets, quantified according to the level of our contribution, has led us to prioritize SDGs 4, 5, 7, 8, 9, 10, 13, 16 and 17.
Amadeus industry affairs
Amadeus’ industry leadership comes with the responsibility of working with other stakeholders in the interest of the travel industry at large. We therefore engage regularly with governments, public entities, trade associations and other institutions globally.
Shareholders and financial institutions
Our corporate social responsibility purpose is to bring our people and technology together to help build a responsible, inclusive and sustainable travel and tourism industry. Travel can bring significant socio-economic benefits for local communities. This is why we focus on initiatives that contribute to the responsible development of travel and tourism.
About this report
This chapter explains the objectives, scope and limitations of the Global Report, as well as the methodology to produce it.
The quantitative and qualitative information published in the Global Report, as well as the fact that it’s verified by external consultants, have been key to remain in the Dow Jones Sustainability Indices.
The PDF version of this report is designed to be accessible to all users.
It is compliant with Level AA of the current European standard EN-301549,
the Web Content Accessibility Guidelines (WCAG 2.1), and the PDF/UA standard.