Overview
Introducing Amadeus Max for Travelers
Amadeus Max for Travelers delivers intelligent, conversational real‑time support to travelers during booking, rebooking and disruption while ensuring compliance with airline policies.
Amadeus Max for Travelers: Agentic commerce for travel
The agentic commerce solution offering conversational support to travelers at every stage of their journey, ensuring seamless travel and compliance with airline policies.
Immediate assistance everywhere
Integrate customer assistance across every traveler touchpoint, including call centers, mobile apps, and web.
Unified conversational experience
Preserve traveler context across touchpoints to maintain a continuous and personalized conversation.
End-to-end support
Support booking, rebooking, disruption management, and answering of any related questions.
Videos
Amadeus Max for Travelers: Agentic commerce for travel
Discover Amadeus Max for Travelers, the agentic commerce solution that delivers intelligent, conversational support across the traveler journey.
From booking and rebooking to disruption management and beyond, it helps airlines provide seamless, context‑aware assistance across channels while driving customer engagement and operational efficiency.
Learn how airlines can elevate digital touchpoints with AI‑powered conversations that make travel simpler for travelers and more valuable for airlines.
Benefits
Elevate digital touchpoints with agentic AI
Streamline airline operations
Automate high‑volume servicing tasks with reliable, 24/7 availability, reducing agent workload and lowering operational costs at scale.
Deliver a seamless traveler journey
Provide immediate, context‑aware assistance across every touchpoint, web, mobile, and call centers ensuring a consistent and personalized experience throughout the traveler journey.
Enhance customer engagement
Support customer interactions through natural‑language experiences that help surface relevant products and services.
Unlock the power of agentic AI conversational commerce
Specialized AI agents, natively embedded within the Amadeus ecosystem.
Tailored solution to fit your needs
Amadeus digital services provides tailored integration, traveler facing agent development and customization.
Whitepaper
Airlines in the agentic age: use cases and ideas for getting started with AI.
AI for Airlines
Orchestrating intelligence across airline solutions and traveler touchpoints.
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Frequently asked questions about Amadeus Max for Travelers
Learn more about Amadeus Max
Frequently asked questions
Amadeus Max for Travelers can be implemented by Amadeus Digital Commerce customers.
Not necessarily. Amadeus Max for Travelers can be integrated with the airline's existing traveler facing agent either built by the airline or developed by Amadeus or a third party.
Amadeus Max for Travelers is designed to connect to airline ecosystem and touchpoints through an agent to agent layer.
Yes, Amadeus Max for Travelers supports payment by sending a secure payment link to traveler to complete payment as part of booking and servicing flows.
If a request cannot be handled, it is seamlessly handed over to a human agent with full context, ensuring continuity of service and customer satisfaction.