Overview
Ancillary services in Amadeus
Gain a competitive stance and enhance customer experience by capturing every sales opportunity and offering exceptional full service to all your travel shoppers with Amadeus Ancillary Services.
Keep your customers coming back
Enhance your customer service by offering content parity with the airlines' own offer and give your customers more choice.
Book ancillaries with more efficiency
Always offer customers your latest deals with access to a dynamic real-time catalogue of services.
Unlock new revenue opportunities
Keep your online shoppers on your website and enhance your value by widening offers and delivering exceptional customer service.
Offer transparency across all fares
Offer complete visibility for each fare throughout the booking process, with pricing and optional services included via a dynamic catalogue.
Key features
Explore features of Ancillary services in Amadeus
Compete and differentiate
Offer content parity with airline websites, especially with unbundled fares, so you don’t miss out on any upsell opportunities.
Differentiate yourself by providing comparative shopping options on multiple airlines.
Streamline your processes
Search and booking is fully integrated into the standard flow. Our system reports to mid- and back-offices through the Passenger Name Record (PNR).
Amadeus Master Pricer
Ancillary services are available in Amadeus Master Pricer results along with the flight information.
Sell high-value packaged offers
Deliver high-value packaged offers to your customers.
These include high-value ancillaries – such as ski weekends including hotel, flight and special baggage fee for or sports equipment transportation.
Fulfil ancillary services with EMDs
Once ancillary services have been booked, you’ll be able to automatically fulfil them via electronic miscellaneous documents (EMDs).
Add mark-ups for extra revenue
Generate further revenue with the freedom to add mark-ups on ancillary services at your discretion.
Benefits
Ancillary Services
Offer a comprehensive service to your customers and maximize profits with ancillary services available through Amadeus.
Exceptional customer service
Offer exceptional customer service with complete content parity with airlines’ offering.
Dynamic services catalogue
Leverage the first GDS to offer a dynamic ancillary services catalogue.
New revenue opportunities
Take advantage of new revenue opportunities with high‑value packaged offers.
Fare transparency
Provide customers with complete fare transparency across the entire booking process.
Videos
Merchandising ‑ an online travel agency's perspective
Philipp Brinkmann, Founder and CEO of travelplanet24.com and tripsta.com, explains how implementing ancillary services in a fully automated way using Amadeus Web Services.