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Case study

How Luxair has transformed its customers' online shopping experience, in current challenging times

Luxair is now benefiting from increased conversion rate, improved fare accuracy, and better engagement with shoppers. Customers' online expectations have accelerated in the context of COVID-19, and it all starts at the inspiration stage of their journeys.

In the current industry context, it is increasingly important to regain demand by guiding travelers towards the destinations that are open and provide attractive alternatives. With Amadeus Instant Search, Luxair simplified search and provided fast, accurate and reliable information when travelers are looking for it on the web.

“We saw the benefits of the Amadeus Instant Search product early on in helping us achieve digital and retail excellence. The solution is even more relevant in the COVID-19 context thanks to its flexibility of setup and robust computation capabilities."

Olga Morozova, Digital Corporate Solution Manager, Luxair

How Luxair has transformed its customers’ online shopping experience with Amadeus Instant Search
How the project went smoothly from concept to launch in just six months
The concrete benefits with quantifiable results

How Luxair has transformed its customers' online shopping experience, in current challenging times

This case study will explore: