We’re creating a more connected travel industry, underpinned by sustainability and long-term investor relations.
There is an ever-increasing demand for global air travel and with limited infrastructure and fierce competition, airports and their industry partners are under pressure to evolve their processes in order to remain competitive.
Based on interviews with over 15 major airports and the views of selected industry experts, this paper demonstrates that the path toward airport digital transformation is there but it is not an easy one.
Airport executives must consider key factors as they shape their strategies including the need for clarity of purpose and effective partnering and collaboration within the airport ecosystem. Furthermore, an ability to shape the required internal culture and sustained commitment needed to make effective decisions on technology selection and implementation are essential for success.
This paper investigates the benefits digital technology can offer the travel industry, as a means of increasing revenue generation, improving operational performance and enhancing the traveler experience.