Amadeus in the travel industry
Travel fulfills our need to explore the world, it builds economies, broadens cultures and creates connections between societies. The travel industry is dynamic, powerful and fast-moving.
Amadeus sits at the crossroads of travel and technology. We’re passionate in our pursuit of better technology to make better journeys. We connect travelers to the journeys they want, and we power the solutions that keep the world of travel moving.
Business lines
Amadeus operates a number of complementary business lines with significant commercial and technological synergies. Through them, we offer cutting-edge technology solutions that help key players of all types in the travel industry succeed.
Technology and innovation
The travel industry relies heavily on technology. This trend is accelerating with multiple channels and methods to interact with travelers, including emerging ones such as messaging, voice assistants and connected objects.
Amadeus people and culture
Amadeus’ people are our greatest competitive advantage and critical to the success of our strategy. We’ve built our leading position thanks to their commitment, creativity and expertise.
Social responsibility
Our corporate social responsibility strategy is to bring together our technology and our people in programs and partnerships that can make a real difference. Our objective is to help build a more responsible travel and tourism industry by fostering long-term development in the communities where we operate.
In Singapore, Amadeus volunteers cleaned up MacRitchie Reservoir and participated in a workshop on how to live sustainably.
In Kazakhstan, Amadeus volunteers cleaned up a tourist facility at the Ile-Alatau National Park in the Almaty region.
Amadeus industry affairs
Amadeus’ industry leadership comes with the responsibility of working with other stakeholders in the interest of the travel industry at large. We therefore engage regularly with governments, public entities, trade associations and other institutions globally.
Environmental sustainability
In 2019 the level of awareness and action against climate change reached unprecedented intensity. Travel industry sustainability and climate change in particular are global challenges by definition, and we need to work in cooperation to provide global solutions. In this context, we have been reinforcing our strategy to address environmental concerns – not only internally but also in cooperation with customers and industry stakeholders.
Corporate risk management
Since Amadeus adopted the Three Lines of Defense Model a few years ago, the model has fostered effective risk management across Amadeus, especially through the adoption of a Combined Assurance concept, through which we have expanded the coordinated management of control activities and the sharing of results.
Corporate governance
Amadeus upholds the highest levels of corporate governance, which helps us maintain our market leadership and our reputation as a trusted partner for customers, suppliers and other stakeholders.
Shareholders and financial institutions
The Amadeus strategy framework has been designed to foster viability and sustainable growth to create long-term value. Additionally, it is important for Amadeus to maintain and effective and straightforward communication with its stakeholders in capital markets, ensuring transparency.
About this report
This chapter explains how we define the content of the Global Report from our materiality analysis as starting point, as well as the methodology to produce it. In addition, we describe our contribution to the UN Sustainable Development Goals. According to our assessment, we prioritize eight goals.
Amadeus contribution to UN Sustainable Development Goals
The quantitative and qualitative information published in the Global Report, as well as the fact that it’s verified by external consultants, have been key to remain in the Dow Jones Sustainability Indices.